Timothy McDaniel
Municipal Credit Union
Lithonia,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
34
years of professional experience
Work History
Member Service Representative
2 Years 11 Months- Educated members on credit union products and services, enhancing overall member satisfaction.
- In compliance with office policy, setup car loan ,Mortgages, HELOC applications, and bank accounts for nonmember.
- Handle online App loan applications in addition to the above. Assist members with app updates as well password setups.
- Maintain all paperwork for loan and documentation for all member transactions.
- Provide backup for tellers as needed.
Concierge Agent
1 Year 10 Months- Principle responsibilities include: Guest services representative (hospitality), professional assisting guests with organizing accommodations.
- Facilitate maintenance.
- Assist with deliveries.
- Dry cleaning
- Car service
Account Manager
1 Year 9 Months- Cultivated client relationships to enhance customer satisfaction and retention.
- Analyzed customer feedback to identify trends and implement improvements in service offerings.
- Coordinated cross-functional teams to ensure seamless service delivery and operational efficiency.
Patient Access Associate Specialist
24 Years 10 Months- Customer service
- Data entry
- Coding
- Assisted with compliance to HIPAA regulations to safeguard patient information. Supported teams in understanding HIPAA guidelines for better data handling practices. Facilitated training sessions on HIPAA law to enhance awareness of privacy standards.
- Coordinated patient registrations and insurance verifications to streamline access services
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Education
High School Diploma
Skills
Finance coding
Customer support
Ability to work professionally
Calmly in a fast pace environment
Relationship building
Call center experience
Financial transactions
Data entry
Receptionist
Timeline
Member Service Representative
Municipal Credit Union
10.2022 - 09.2025
Concierge Agent
Jasmine Cleaning Company
04.2020 - 02.2022
Account Manager
Brink's US
06.2018 - 03.2020
Patient Access Associate Specialist
The Brooklyn Hospital Center
10.1991 - 08.2016
Thomas A. Edison High School
High School Diploma