Summary
Overview
Work History
Education
Skills
Timeline
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Timothy McGuire

Portland,OR

Summary

100% Passionate about customer service and the greatest accomplishment is turning a dissatisfied customer into a happy and satisfied customer. Asking a customer if their needs have been met is the only way to know what further steps, if any, are needed to move on to complete satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative III

Consumer Cellular
05.2021 - 09.2023
  • Exceeded sales goal by 30%
  • Resolved 100% of device issues by troubleshooting electronic devices
  • Set-up new devices and customized plans to meet customer needs

Customer Support

Conduent Business Solutions
02.2019 - 03.2021
  • Gained 100% customer agreement by providing support for iOS phones, watches. and iPads and Ear Buds
  • Provided account recovery service for those who were locked out of their device
  • Set up Apple ID and passwords

Education

High School Diploma -

Arcadia High School
Arcadia, CA
06.1975

Skills

  • Use company approved sales and service techniques to ensure complete success
  • Prepare all documents accurately and completely
  • Proficient in E-mail, Microsoft, multi line phone systems, Excel, Teams and Zoom
  • Flexible to learn and employ new systems and ideologies

Timeline

Customer Service Representative III

Consumer Cellular
05.2021 - 09.2023

Customer Support

Conduent Business Solutions
02.2019 - 03.2021

High School Diploma -

Arcadia High School

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Timothy McGuire