Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Melanson

Watertown,NY

Summary

Versatile professional with a background in customer service at Lowes and specialized roles in the United States Army, including Electronic Warfare Specialist and Explosive Ordinance Disposal. Excelled in high-stress situations, enhancing team efficiency and customer loyalty through exceptional active listening and critical thinking. Proficient in Microsoft Excel and adept at maintaining security protocols, showcasing a blend of technical and interpersonal skills.

Overview

13
13
years of professional experience

Work History

Dog Trainer

Suburbia Kennels and Training
Watertown, NY
10.2024 - Current
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.

Customer Service Representative

Lowes
Watertown, NY
11.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Electronic Warfare Specialist

United States Army
Fort Drum, NY
04.2016 - 11.2021
  • Established effective partnerships with allied nations'' forces, fostering collaboration in addressing shared electronic warfare challenges.
  • Ensured compliance with all relevant regulations regarding the use of electromagnetic spectrum resources in military operations.
  • Managed risk assessments and implemented safety protocols for the operation of electronic warfare systems.
  • Contributed to the development of new tactics incorporating novel technological advancements in the field of electronic warfare.

Explosive Ordinance Disposal

United States Army
Fort Drum, NY
03.2012 - 04.2016
  • Reduced potential hazards by proficiently employing robotics systems during EOD missions.
  • Improved team efficiency by regularly updating and maintaining EOD equipment inventory.
  • Maintained readiness for rapid deployment, responding swiftly to emergent national security threats involving explosives.
  • Safeguarded sensitive information by strictly adhering to established security protocols in all aspects of work.

Education

High School Diploma -

Essex Agricultural And Technical High School
Danvers, MA
06-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Store maintenance

Timeline

Dog Trainer

Suburbia Kennels and Training
10.2024 - Current

Customer Service Representative

Lowes
11.2021 - 08.2022

Electronic Warfare Specialist

United States Army
04.2016 - 11.2021

Explosive Ordinance Disposal

United States Army
03.2012 - 04.2016

High School Diploma -

Essex Agricultural And Technical High School
Timothy Melanson