Timothy Melanson
Watertown,NY
Summary
Versatile professional with a background in customer service at Lowes and specialized roles in the United States Army, including Electronic Warfare Specialist and Explosive Ordinance Disposal. Excelled in high-stress situations, enhancing team efficiency and customer loyalty through exceptional active listening and critical thinking. Proficient in Microsoft Excel and adept at maintaining security protocols, showcasing a blend of technical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Dog Trainer
Suburbia Kennels and Training
Watertown, NY
10.2024 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Customer Service Representative
Lowes
Watertown, NY
11.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Electronic Warfare Specialist
United States Army
Fort Drum, NY
04.2016 - 11.2021
- Established effective partnerships with allied nations'' forces, fostering collaboration in addressing shared electronic warfare challenges.
- Ensured compliance with all relevant regulations regarding the use of electromagnetic spectrum resources in military operations.
- Managed risk assessments and implemented safety protocols for the operation of electronic warfare systems.
- Contributed to the development of new tactics incorporating novel technological advancements in the field of electronic warfare.
Explosive Ordinance Disposal
United States Army
Fort Drum, NY
03.2012 - 04.2016
- Reduced potential hazards by proficiently employing robotics systems during EOD missions.
- Improved team efficiency by regularly updating and maintaining EOD equipment inventory.
- Maintained readiness for rapid deployment, responding swiftly to emergent national security threats involving explosives.
- Safeguarded sensitive information by strictly adhering to established security protocols in all aspects of work.
Education
High School Diploma -
Essex Agricultural And Technical High School
Danvers, MA06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Store maintenance
Timeline
Dog Trainer
Suburbia Kennels and Training
10.2024 - Current
Customer Service Representative
Lowes
11.2021 - 08.2022
Electronic Warfare Specialist
United States Army
04.2016 - 11.2021
Explosive Ordinance Disposal
United States Army
03.2012 - 04.2016
High School Diploma -
Essex Agricultural And Technical High School