Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Timothy Michaud

Cromwell,CT

Summary

Accomplished Operations Management Professional with extensive experience driving programs, projects and organizational efforts across some of the world's most challenging locations.

Overview

Work History

Security Site Supervisor

Department Of Public Health
Rocky Hill, CT
- Current
  • Department head for all security operations at the Department of Public health
  • Personally revised all departmental polices to ensure state compliance and all guidance remains current to meet the needs of the facility.
  • Manages HR aspects for all team members, including payroll, interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed
  • Oversaw the implementation of new CCTV equipment for the property. Task was completed without issues. DPH now has full interior and exterior coverage of the facility.
  • Manages team schedules to provide effective 24 hour security coverage for building needs.
  • Writes and submits daily reports on security team operations.
  • Provides guidance to DPH and security staff on appropriate courses of action for diverse situations.
  • Developed improved training methods with focus on public safety and officer awareness.

Asset Protection and Safety Manager

Lowe's
Bloomfield, CT
  • Oversees multiple locations, ensuring operational loss is kept to a minimum. Implemented action plans that reduced shrink by approximately $200,000 per location.
  • Achieved historic budget numbers while overseeing the operations of a high risk/urban location. Closed out annual inventory 59 points/$180,000 under budget. This location has failed to meet budget requirements in 10 years.
  • Directs a team of Agents whose primary duties are customer service, crime prevention, rendering medical aid and assisting with the enforcement of safety regulations within the store.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.

Manager of Security (Operations)

MGM Springfield
Springfield, MA
  • Massachusetts Key Gaming License
  • Led Security Operations for the grand opening of MGM Springfield. Lauded most successful opening in company history
  • Managed HR aspects for over 200 subordinated hourly and salaried team members, including interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers/managers, enforcing policy and administering discipline and coaching as needed
  • Optimized staffing levels to save $1.2 million dollars annually by reducing unnecessary labor costs
  • Assumed the role of Chief of Security in the absence of the Chief.
  • Oversaw all Security Operations for a 30 acre property within a downtown urban environment.
  • Formulated security plans for special events in an arena setting for up to 8,000 people
  • Planned all shift operations, promotional events, graduations and executive protection details for VIP's and celebrities
  • Oversaw all required training to include CPR/First Aid, Defensive Tactics, K9, Alcohol Awareness, Report Writing, Dispatching, Guest Experience, Incident Response and OSHA safety training
  • Led Guest Experience initiatives by tracking guest reviews and focusing efforts to improve scores and meet department goals set forth by the company
  • Acted as liaison for appropriate outside agencies during applicable incidents
  • Coordinated and supervised onsite investigations as deemed necessary

Executive Protection Team Leader

Aegis Defense Services/Department Of State
Kabul, Afghanistan
  • Spearhead all aspects of organizing, managing, supervising, and scheduling of approximately 30 personnel to ensure that protective security contract requirements are met
  • Ensures all Mobile Team Members are properly trained, equipped, briefed, and mentally and physically prepared each time members are tasked with protective services assignments
  • Develops and implements plans for route surveys, alternate routes, safe havens, contingency plans, and evacuation
  • Evaluates personnel to ensure that all positions/labor categories are filled with qualified personnel and to identify personnel for promotion into leadership positions

Deputy

Richland County Sheriffs Department
Richland County, SC
  • Actively patrolled assigned areas to prevent and detect crimes
  • Issued warnings and citations for traffic violations
  • Conducted preliminary investigations at major crime scenes
  • Secured crime scenes, gathered evidence and questioned witnesses
  • Apprehended offenders and conducted interviews and interrogations
  • Talked regularly with citizens to establish rapport and become a familiar presence in the area
  • Gathered necessary information for court appearances and testified as a witness under oath in court
  • Head Adviser for Police Explorer Post 601. Responsible for creating lesson plans and overseeing training of all police explorers within Post 601
  • Primary Member of Richland County Youth Services' "READY Program" and CAMP LOTT programs which focus on rehabilitating trouble youth

Staff Sergeant

United States Air Force/Security Forces
Shaw Afb, SC
  • Established plans, policies, procedures, and detailed instructions to implement SF programs
  • Plans, organize, and schedules SF activities. Provided oversight, guidance, and assistance to commanders with the application of information, personnel, and industrial security programs
  • Leads, manages, supervises, and performs force protection duties , including use of deadly force to protect personnel and resources. Protects nuclear and conventional weapons systems and other resources
  • Spearhead air base defense functions contributing to the force protection mission. Controls and secures terrain inside and outside military installations
  • Leads over 60 subordinated SF forces in various field environments, performs individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, anti-terrorism duties, and other special duties
  • Provides on-scene supervision for security forces. Inspects and evaluates effectiveness of SF personnel and activities. Analyzes reports and statistics

Education

Bachelor of Science - Information Technology/Cyber Security

Post University
Waterbury, CT
01.2023

Skills

  • Safety and security regulations
  • Employee development
  • Microsoft Word, Excel, Power Point
  • Training Oversight
  • Schedule Management
  • Emergency Response
  • Conflict Resolution
  • Active Shooter Response
  • Risk analysis and management
  • Budgeting and forecasting
  • Secret Clearance (Inactive)
  • ITF Certification
  • Guest Service
  • Bachelor's Degree
  • Project Management
  • Software Support

Accomplishments

Received Joint Meritorious Unit Award
Received Meritorious Unit Award (x3)
Received Air Force Good Conduct Medal
Received National Defense Service Medal
Received Afghanistan Campaign Medal (x2)
Received Global War on Terrorism Service Medal
Received Air Force Overseas Ribbon
Received Air Force Expeditionary Service ribbon with Gold Border(x2)
Received Air Force Longevity Service
Received USAF Non-Commissioned Officer Professional Military Education Ribbon
Received Small Arms Expert Marksmanship Ribbon
Received NATO Medal (ISAF)

Received the Air force Achievement Medal

Timeline

Security Site Supervisor

Department Of Public Health
- Current

Asset Protection and Safety Manager

Lowe's

Manager of Security (Operations)

MGM Springfield

Executive Protection Team Leader

Aegis Defense Services/Department Of State

Deputy

Richland County Sheriffs Department

Staff Sergeant

United States Air Force/Security Forces

Bachelor of Science - Information Technology/Cyber Security

Post University

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Timothy Michaud