Timothy Murray
Upper Chichester,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Automotive Technician/Tow Truck Operator/Clerical Assistant
Young's Garage Inc.
08.2018 - Current
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Calmly assist upset or unsatisfied customers.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Built relationships with customers to encourage repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Master of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA12.2021
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA12.2020
Skills
- Keen sense of observation
- Maximize use of information from others
- Problem-Solving
- Thorough in finding a resolution
- Detail oriented
- Efficient use of time
- Able to learn new skill(s) quickly
- Troubleshooting and Diagnostics
- Issue Resolution
- Verbal and Written Communication
- Preparing Work Orders
- Maintaining Records
- Relaying Complex Information
- Call Management
Additional Information
- Willing to relocate: Anywhere
Timeline
Automotive Technician/Tow Truck Operator/Clerical Assistant
Young's Garage Inc.
08.2018 - Current
Master of Science - Criminal Justice
West Chester University of Pennsylvania
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
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