Timothy Murray
Fall River,MA
Summary
Reliable and motivated professional who advanced from Customer Service Representative to Shift Leader through strong performance, initiative, and leadership. Experienced in training employees, managing busy shifts, resolving customer concerns, and maintaining high standards for food quality, safety, and service. Known for working long hours when needed, improving team performance, and developing a dependable staff capable of keeping store operations running smoothly in my absence.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Leader
Domino's Pizza
01.2025 - Current
- Supervise daily operations to ensure efficient workflow and high-quality service.
- Train new team members on operational procedures and customer service standards.
- Managing food waste and marking down inventory at the end of the night.
- Closing and or opening store as this can only be done by management positions.
- Making sure my store is kept up to domino’s standards.
- Working long hours to ensure store can run smoothly without me being there.
Bakery Wrapper
Gold Medal Bakery
09.2024 - 11.2024
- Wrapped bakery products efficiently to maintain freshness and quality.
- Operated packaging machinery to ensure accurate and timely production.
- Maintained cleanliness of work area in compliance with health regulations.
- Assisted in inventory management by organizing packaged goods for distribution.
Customer Service Representative
Domino's Pizza
03.2022 - 09.2024
- Greeted customers and provided friendly, efficient service in person and over the phone.
- Managing food waste and marking down inventory at the end of the night.
- Followed food safety, sanitation, and quality-control procedures.
- Helped manage busy rush periods while maintaining accuracy and customer service.
- Resolved customer questions, complaints, and order issues professionally.
Education
High School Diploma -
Argosy Collegiate Charter School
Fall River, MA6 2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Team supervision
- Inventory counts
- Role modeling
- Daily workflows
- Policy enforcement
- Quality control assurance
Certification
ServSafe certified
Timeline
Shift Leader
Domino's Pizza
01.2025 - Current
Bakery Wrapper
Gold Medal Bakery
09.2024 - 11.2024
Customer Service Representative
Domino's Pizza
03.2022 - 09.2024
High School Diploma -
Argosy Collegiate Charter School