Timothy Neabling
Kaukauna,WI
Summary
Results-oriented RS Avionics Service Lead possessing first-rate communication, problem analysis and organizational skills. Adaptable professional with 40 years of experience in customer service and customer relations. Tech-savvy with proficiency in avioncs equipment operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RS Avionics Service Lead
Gulfstream Aerospace
Appleton , WI
2008.06 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Avionics/Electrical Tech Sr
Gulfstream Aerospace
Appleton , WI
2004.04 - 2008.06
- Used electrical and avionics testing equipment to analyze and troubleshoot aircraft issue.
- Interpreted electric and electronic schematics and mechanical layouts to diagnose aircraft problems.
- Performed aircraft checkouts after repairs and installations.
Education
Vocational Diploma - Aircraft Electronics
Blackhawk Technical College
Janesville, WISkills
- Complaint resolution
- Service standard compliance
- Technical Support
- Training development aptitude
Certification
- Airframe and Powerplant License
- FCC General Radiotelephone Operator License
- Numerous Flight Safety Training Classes
- FCC General Amateur Radio License
Timeline
RS Avionics Service Lead
Gulfstream Aerospace
2008.06 - Current
Avionics/Electrical Tech Sr
Gulfstream Aerospace
2004.04 - 2008.06
Vocational Diploma - Aircraft Electronics
Blackhawk Technical College
- Airframe and Powerplant License
- FCC General Radiotelephone Operator License
- Numerous Flight Safety Training Classes
- FCC General Amateur Radio License