Timothy Oakley
Summary
Results-driven Retail Manager with expertise in inventory management, customer service, and team leadership. Drove sales and enhanced store performance while developing staff into effective team members. Strong problem-solving capabilities and relationship-building skills fostered customer loyalty and repeat business.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
Work History
Retail Assistant Manager
The Home Depot
Easton
03.1997 - Current
- Managed daily operations and ensured efficient store workflow.
- Oversaw customer service initiatives to improve shopper satisfaction and loyalty.
- Cultivated loyal customer base by providing excellent customer service.
- Supported team in achieving sales targets through effective communication.
- Coordinated inventory management and restocking to maintain optimal stock levels.
- Implemented merchandising strategies to optimize product displays.
- Executed all merchandising directives accurately according to planograms.
- Assisted in training and mentoring new retail associates.
- Recruited and trained new employees to meet job requirements.
- Collaborated with management to develop staff schedules and assignments.
- Reviewed employee performance and provided feedback and coaching to enhance individual contributions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints with professionalism.
- Developed relationships with customers by providing knowledgeable advice about products.
- Ensured compliance with local health and safety regulations in the store environment.
Master Control Supervisor
WFMZ-tv
Allentown, Pennsylvania
06.1991 - 09.1997
- Supervised broadcast operations to ensure seamless transmission and quality control.
- Monitored live broadcasts for technical issues, resolving them promptly to minimize disruptions.
- Monitored video, audio, and closed captioning signals for quality control purposes.
- Collaborated with engineering teams to enhance broadcasting systems, ensuring reliability and performance.
- Ensured compliance with FCC regulations during all broadcasting activities.
- Trained staff on equipment usage and operational procedures, fostering a knowledgeable team for effective workflow.
- Trained staff members on proper operating procedures for broadcast equipment.
Education
Associate of Arts - Graphic Art And Design
Northampton Community College
Bethlehem, PA 09.1989 - 06.1991
Skills
- Visual merchandising
- Inventory management
- Sales strategy
- Customer engagement
- Merchandise display
- Service initiatives
- Employee training
- Performance coaching
- Team building
- Relationship management
- Effective communication
- Conflict resolution
- Professional and courteous
Community Captain
- Headed and coordinated community volunteer projects
Homer Fund Captain
- Headed corporate charity to assist employees in times of hardship.
Team Depot Captain
- Headed and coordinated volunteerism to aid local veterans within our community.
Accomplishments
- Certificate of outstanding performance for Homer Fund.
- District Value Award for Excellent Customer Service. Awarded twice.
- Excellence in Driving Culture and Taking Care of our People.
- Outstanding Achievement NJM Community Captain.
Timeline
Retail Assistant Manager
The Home Depot
03.1997 - Current
Master Control Supervisor
WFMZ-tv
06.1991 - 09.1997
Associate of Arts - Graphic Art And Design
Northampton Community College
09.1989 - 06.1991