Timothy O’Connor
North Royalton,OH
Summary
Dedicated Automotive Technician with a strong work ethic and attention to detail, recognized for enhancing customer satisfaction. Proficient in diagnosing mechanical issues and implementing effective solutions, contributing to increased repeat clientele through exceptional service and safety awareness. Committed to maintaining high standards in all repair processes.
Overview
29
29
years of professional experience
Work History
Automotive Technician
Lexus of Cleveland
02.2023 - Current
- Diagnosed and repaired mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance services including oil changes and brake inspections.
- Collaborated with service advisors to discuss repair options and customer concerns.
- Documented repair histories and service records in automotive management software.
- Maintained a clean and organized workspace adhering to safety protocols.
Automotive Technician
Mentor Nissan
02.2022 - 02.2023
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Technician
Infiniti of Beachwood
01.2008 - 02.2022
- Trained junior technicians on equipment usage and best practices for repairs.
- Implemented process improvements, enhancing overall shop efficiency and workflow.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Completed customer orders and warranty services according to manufacturer specifications.
Automotive Technician
Mercedes Benz of Bedford
05.1997 - 02.2008
- Assisted senior technicians with complex repairs and troubleshooting procedures.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Maintained accurate records of time and materials required to perform repairs and service.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Education
High School Diploma -
Independence High School
Independence, OHAuto Mechanics
Cuyahoga Valley Joint Vocational School
Brecksville, OHSkills
- Strong work ethic
- Attention to detail
- Problem-solving
- Safety awareness
- Customer service
Timeline
Automotive Technician
Lexus of Cleveland
02.2023 - Current
Automotive Technician
Mentor Nissan
02.2022 - 02.2023
Automotive Technician
Infiniti of Beachwood
01.2008 - 02.2022
Automotive Technician
Mercedes Benz of Bedford
05.1997 - 02.2008
High School Diploma -
Independence High School
Auto Mechanics
Cuyahoga Valley Joint Vocational School