Microsoft Office


Dynamic Operations Specialist with Mitsubishi Power Systems, skilled in blueprint fluency and complex technical information. Proven track record in enhancing operational reliability through effective decision-making and project management. Recognized for delivering timely technical support and achieving high client satisfaction while leading troubleshooting initiatives and implementing innovative solutions.
Ensured seamless operations by addressing fleet-related concerns promptly.
· Investigate and diagnose active control system alarms, instrumentation anomalies, control system protective actions and monitoring tools predictive/reactive alarms.
· Interpret and apply technical drawings, control logic, procedures, and other relevant documentation to resolve operational / reliability issues.
· Provide unit operational risk evaluation, accurate technical description of events, short term countermeasures and escalation of advanced operational conditions to the TOMONI HUB engineering team.
· Provide technical recommendations, troubleshooting instructions, and dispositions directly to Mitsubishi Power customers for improvement on all policies, procedures, operations, and technical issues related to customers’ gas turbines, steam turbines, and balance of plant equipment.
· Provide root-cause analysis and operations reports to Long-Term Service Agreement (LTSA) program managers and customers upon request.
· Assist in the creation of troubleshooting documentation and root-cause analysis tools.
· Assist in presenting detailed customer oriented information on the functions of the TOMONI HUB and related software capabilities.
· Record daily activities in 24-hour journal and outline deficiencies using Customer Relationship Management (CRM) tools.
· Utilize suite of analytics software to perform regular data analysis and unit review.
· Adapt and implement new strategies / tools to enhance the remote monitoring capability and function of the TOMONI HUB.
· Support daily meetings by supplying 24-hr synopsis of the previous day’s activity to inform the service organization of fleet issues and current projects.
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Blueprint fluency
Received the Navy and Marine Corps Achievement Medal for the timely repair of the USS Harry S. Truman's 4160V electrical distribution center after arcing and sparking was detected.
Microsoft Office
Aveva PI Vision
PredictIt
OSHA 30
OSHA 30