Timothy Petersen
Newton,KS
Summary
Results-driven professional with expertise in positive reinforcement and communication strategies, dedicated to enhancing client outcomes. Demonstrated proficiency in information gathering and evaluation, contributing to the successful achievement of treatment goals and program effectiveness. Core competencies include client assessment, goal-setting, and program development. Committed to continuous improvement in client support initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Success Coach
EmberHope
Newton, KS
12.2024 - Current
- Implemented exercises fostering interpersonal skills and conflict resolution.
- Guided clients to recognize their goals, address challenges and implement actionable plans.
- Coordinated the implementation and supervision of peer-support schemes.
- Directed at-risk youth towards better personal development.
- Executed crisis management strategies for students under stress due to school issues.
- Upheld meticulous record-keeping practices to align with educational policies.
- Guided collaborative discussions enhancing participant outcomes.
- Applied data analysis methods to monitor student progress over time.
- Conducted group therapy to manage high stress levels among patients.
- Assisted individuals in addressing social and behavioral issues affecting career or academic paths.
Asset Protection Investigator
Walmart
Newton, KS
03.2024 - 08.2024
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Provided friendly and professional assistance to employees, visitors and customers.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Interviewed individuals suspected of internal theft or shoplifting.
Clerk
USPS
Wichita, KS
01.2016 - 01.2021
- Answered telephones, directed calls, and took messages.
- Entered data into computer systems accurately and efficiently.
- Typed, formatted and edited correspondence and other documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Assisted customers with inquiries and complaints in a professional manner.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Arts - Education
Wichita State University
Wichita, KS12-2022
Skills
- Performance Improvement
- Personal Insight
- Effective Coaching Techniques
- Sustainable Work-Life Integration
- Engagement Techniques
Affiliations
- Church volunteer Leader
Accomplishments
- Recognized for excellent achievement in a professional career.
Certification
- First Aid and CPR certification
References
References available upon request.
Timeline
Professional Success Coach
EmberHope
12.2024 - Current
Asset Protection Investigator
Walmart
03.2024 - 08.2024
Clerk
USPS
01.2016 - 01.2021
Associate of Arts - Education
Wichita State University
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