Timothy Phok
West Warwick,RI
Summary
Passionate and dedicated professional with previous law enforcement and weapons training to compliment a strong background of case management across various community health settings. Actively pursuing a career within the criminal justice system. Patrolled areas of high crime rates in Providence and initiated positive interactions with civilians and previous offenders. Provided case management to previous probationers and parolees. Adeptly managed difficult, intense encounters and deescalated individuals. Willing to assume added responsibilities and tasks to aid all offenders' successful reintegration into society.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Landmark Health
10.2022 - Current
- Created, maintained, updated patient records of geriatric patients.
- Praised by supervisors for concise documentation, clinical judgement and efficiency.
- Outreached high-utilizer patients to increase home care services to decrease healthcare costs for the consumer.
- Managed multiple pods covering SE Massachusetts and Rhode Island.
- Collaborated with 3-8 different providers and multiple nurse care managers.
- Expressed deep empathy and understanding of the frail, aging population.
- Assisted in the completion of territory changes for seamless transitions.
- Collaborated with a variety of healthcare facilities in RI, MA, CT.
- Discussed difficult cases with leadership, other colleagues to adjust care plans for success.
- Sought feedback to continue professional development, growth and ways to improved efficiency.
- Coached fellow colleagues with technology challenges; Troubleshooting software.
- Hybrid schedule, with complete capabilities for fully remote work.
Community Treatment Specialist
East Bay Community Action Program
05.2020 - 10.2022
- Managed a caseload between 25-40 client within the East Bay community.
- Created patient-centered treatment plan goals, with focus on symptom management, care coordination and community integration referrals
- Coordinated substance abuse counseling, rehabilitation treatment.
- Submit random urine collections to analyze, assessing treatment adherence.
- Provided employment-seeking aid, resources and trainings.
- Biannually review treatment progress with each client, determining progress toward each goal and overcoming barriers.
- Secured safe, affordable housing for homeless clients.
- Collaborated with family members, state and federal agencies and hospitals.
- Served 5 areas: East Providence to Riverside, Barrington, Warren, Bristol Counties
Patrolman
Providence Police Department
01.2019 - 10.2019
- Patrolled multiple districts within Providence, RI; promptly respond to calls through dispatch.
- Demonstrated effective communication to maintain order and safety in the community.
- Searched, seized contraband including banned substances and weapons.
- Documented all applicable evidence in detailed police reports.
- Trained in assessing appropriate use of force from non-lethal to lethal measures.
- Initiated positive interactions with city residents.
- Deescalated, resolved conflicts between agitated residents without use of force.
- Maintained professionalism in high-stress, dangerous situations.
Court Liaison
The Providence Center
05.2016 - 12.2018
- Maintain, review treatment plans and updated documentation for the RI Department of Behavioral Healthcare, Developmental Disabilities and Hospitals (BHDDH)
- Arranged outpatient care for 30-50 court-ordered patients (COOP).
- Present detailed treatment progress in BHDDH Mental Health Court weekly; Collaborating with RI Office of the Mental Health Advocate.
- Provide all collected data to supervisors, doctors; making recommendations for each petition of instruction to be extended or discontinued.
- Helped clients understand expectations of Mental Health Court, each PFI, during treatment in the outpatient setting.
- Supervised medication administration: including daily, weekly, biweekly, monthly schedules.
- Enhanced communication between court and clients by implementing efficient documentation.
- Outreach, engage difficult and resistant patients in the community.
Skills
- De-Escalation Techniques
- Policy, Law Enforcement
- Firearms training, including taser, pepper spray
- Courtroom Testimony
- Behavioral assessment
- Motivational Interviewing
- Cultural Competency
- Teamwork and Collaboration
- Risk and needs assessments
- Attention to Detail
- Multitasking
- Excellent Communication
- Team Collaboration
- Recordkeeping and File Management
- Proficient Microsoft Office user: Excel, Word, PowerPoint, Teams, Outlook, and others
Accomplishments
- Supervised team of 3 coordinators.
- A trainer, mentor for new hires within Landmark.
- Coordinated a pilot program aimed toward high hospital utilizers in RI to reduce frequent readmissions.
- Used Microsoft Excel to track patient progress.
- Successfully transitioned patient care during 3 market reorganizations in 2024.
- Created 3 MS Excel spreadsheets, distributed and utilized by the market to track open quality measures.
- Assisted multiple homeless clients secure permanent, safe housing.
Certifications
- New Hire Trainer/Mentor at Landmark Health
- Certified Community Support Professional (CCSP)
- Certified Trainer, Safety-Care Crisis Prevention by QBS
- Proficient in Microsoft Office programs
- Relevant Coursework: Motivational Interviewing During a Pandemic
Additional Information
July 2019
69th Training Academy Graduate
Providence Police Department, Providence, RI
May 2015
Bachelor of Science, Human Development & Family Studies
University of Rhode Island, Kingston, RI
June 2010
High School Diploma
Classical High School, Providence, RI
Timeline
Care Coordinator
Landmark Health
10.2022 - Current
Community Treatment Specialist
East Bay Community Action Program
05.2020 - 10.2022
Patrolman
Providence Police Department
01.2019 - 10.2019
Court Liaison
The Providence Center
05.2016 - 12.2018
Similar Profiles
Joyce CioffiJoyce Cioffi
Renal Nurse at Landmark HealthRenal Nurse at Landmark Health
Catherine VeselyCatherine Vesely
Clinical Service Manager at Landmark HealthClinical Service Manager at Landmark Health
Ceara MatherlyCeara Matherly
Care Coordinator at Landmark HealthCare Coordinator at Landmark Health
Virginie TokhaVirginie Tokha
Manager, Urgentivist Extender at Landmark HealthManager, Urgentivist Extender at Landmark Health
Jennifer SchultheissJennifer Schultheiss
Caregiver at Victoria Court Memory CareCaregiver at Victoria Court Memory Care