Timothy Porter
Independent Provider
Ironton,OH
1
Certification
7
years of professional experience
Skilled IT Support Specialist with over three years of hands-on experience in troubleshooting technical issues and enhancing user experiences. Expertise in hardware setup and problem-solving, complemented by a Google IT Support Professional Certificate. Focused on delivering exceptional customer service and driving operational efficiency through effective technical solutions.
Work History
Independent Provider
3 Years- Delivered direct care and support to individuals with intellectual and developmental disabilities, enhancing their quality of life in home and community settings.
- Provided direct care and support to individuals with intellectual and developmental disabilities in home and community settings.
- Assisted clients with personal care, medication management, and transportation to appointments and activities.
- Recorded client progress and collaborated with care teams to maintain continuity and elevate quality of services.
Customer Service Agent
1 Year 9 Months- Answered customer questions about products and services using in-depth product knowledge and technical skills, enhancing customer interest and engagement.
- Interpreted and communicated policy changes to customers clearly, fostering understanding and strengthening company and account security.
- Provided updates on order status, processed returns, and addressed shipping inquiries, contributing to improved customer satisfaction.
Customer Service Agent
11 Months- Addressed customer concerns and resolved complaints and returns, enhancing customer satisfaction.
- Gave detailed explanations of services and products resulting in customers’ increased knowledge of products.
- Reviewed customer accounts and resolved issues, improving customer satisfaction and account knowledge.
Education
Google IT Support Professional Certificate - IT Network Security
- Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
- Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts
High School Diploma
Skills
Technical issue resolution
Customer support ticketing
User training
System configuration
Software installation
Technical support
Client relationship management
User experience design
Technical documentation
Service coordination
Project coordination
Written communication
Problem-solving skills
Ability to adjust to new challenges
Certification
- Google IT Certification | Google - 2022
Languages
English
Full Professional
Timeline
Independent Provider
Independent Provider
06.2023 - 06.2026Read More
Customer Service Agent
Amazon
09.2021 - 06.2023Read More
Customer Service Agent
GC Services
03.2019 - 02.2020Read More
Merit America
Google IT Support Professional Certificate from IT Network Security
Read More
Poca High School
High School Diploma
Read More