Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Pothemont

Kissimmee,FL

Summary

Competitive Sales Service Representative who prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Processing Specialist

Costco Logistics
06.2022 - Current
  • Provided members with optimum sales and service experience to enhance member affinity with the company.
  • Completed coverage by delivering policies, planning future follow-up conversations, and evaluating needs.
  • Solicited and marketed to business and community events and performed outbound calling.
  • Collaborated with senior advisors for new ideas regarding company projects
  • Monitored data entry processes and worked to improve efficiency and performance.
  • Achieved new customers by introducing Salesforce leading to better opportunities and customer referrals.
  • Collaborated with a team of 3 employees in the development of ServiceBench.

Retention Specialist

Spectrum
01.2021 - 03.2022
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Troubleshoot network service issues via phone, trouble ticket, email, and client portals by providing expertise on intricate issues, including wide area (WAN), local area network (LAN), fiber, and Voice technologies.
    • Ensured timely resolutions by maintaining an accurate database and documenting complex technical issues concisely.

Sales Associate/Photographer

Planet Hollywood
04.2017 - 11.2019
  • Handled stocking and assisted managers in operations
  • Developed professional relationships with customers to increase loyalty, retention, and rapport.
  • Took photos from different angles and perspectives to capture perfect images.
  • Documented and resolved product defects which led to an increased volume of items consumers purchased.

Education

A.S - Computer Information Technology

Valencia College
05-2027

High School Diploma -

Liberty High School
08.2015

Skills

  • Experience with Microsoft Office Suite
  • Testing Applications
  • Conflict Resolution
  • Resolving Discrepancies
  • Policy Ideation
  • Call Volume Analysis
  • Documentation Coordination
  • Problem Analysis
  • System Troubleshooting Skills
  • Solution Implementation

Certification

Water Treatment Plant Operation, Volume 1

Water Treatment Plant Operation, Volume 2


Timeline

Processing Specialist

Costco Logistics
06.2022 - Current

Retention Specialist

Spectrum
01.2021 - 03.2022

Sales Associate/Photographer

Planet Hollywood
04.2017 - 11.2019

High School Diploma -

Liberty High School

A.S - Computer Information Technology

Valencia College

Similar Profiles

CREATE PROFILE