Timothy Rager
Self-employeed
Jersey City,NJ
2
Languages
1
Certification
10
years of professional experience
Customer Service Professional experienced in front office operations and high-volume environments seeking to re-enter the workforce after an enriching period of being my mother's primary caretaker and pursuing an entrepreneurial venture. Delivered exceptional patient care through strong communication, organizational skills, and attention to detail. Focused on collaboration, results-oriented strategies, and adapting to evolving needs.
Work History
Primary Caregiver
2 Years- Assisted with daily living activities, ensuring comfort and safety at all times.
- Implemented effective communication strategies with family to discuss care progress and adjustments.
- Monitored health conditions, documenting changes in behaviors or symptoms for timely intervention.
- Coordinated with healthcare professionals to facilitate comprehensive care for my mother's medical needs.
Receptionist
2 Years 3 Months- Provided exceptional customer service, addressing patient concerns and fostering a welcoming environment.
- Managed multi-line phone system to efficiently route calls and handle patient inquiries.
- Scheduled appointments using electronic health record systems, ensuring optimal clinic workflow.
- Maintained organized patient files, enhancing data retrieval and compliance with privacy regulations.
- Developed standardized check-in procedures to enhance patient flow and reduce wait times.
Head of Reception
5 Years 7 Months- Advanced through ranks at Woodbridge Medical Group to achieve Head of Reception position.
- Cultivated positive environment for co-workers and patients, enhancing daily experiences.
- I was able to transform the office, in a time of turmoil and worry, the Covid-19 pandemic, into a medical facility that not only was a safe place, but also a more profitable business.
- Increased overall satisfaction metrics during tenure as Head of Reception.
- Woodbridge Medical Group is a private Practice with two specialties, D.O. and Physical Therapy.
- Contact: Dr. Robert Boyd - (732) 887-7833
Education
CNA
Phlebotomy 1 and 2
Liberal Arts
Skills
Office Skills/Management
EHR
Record/Book Keeping
Task delegation
Venipuncture
HIPAA Compliance
Patient Relations
Specimen Handling and Processing
Office Equipment Troubleshooting
Affiliations
- Woodbridge Community Center Adult hockey (09/2010 - Present)
- Organize and schedule a 10 team league of 150-200 adults interested in participating in the greatest sport ever created, Hockey.
Certification
- Certified Nurses Aide (06/2016 - Present)
- Certified Phlebotomist (06/2016 - Present)
- CPR Certified (06/2004 - Present)
- Notary Public (06/2021 - Present)
LANGUAGES
Spanish - Limited Working Proficiency
Sign - Elementary Proficiency
Interests
Hockey
Health
Community
Stand-up Comedy
Timeline
Primary Caregiver
Self-employeed
07.2024 - 07.2026Read More
Receptionist
The Center For Joint And Spine Relief
03.2022 - 06.2024Read More
Head of Reception
Woodbridge Medical Group
07.2016 - 02.2022Read More
Middlesex County College
Liberal Arts
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Middlesex County College
Phlebotomy 1 and 2
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Middlesex County College
CNA
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