Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TIMOTHY RESCH

Whitehall,PA

Summary

Senior field engineer with extensive expertise in equipment maintenance and network troubleshooting. Demonstrated success in diagnosing issues and delivering timely solutions that enhance customer satisfaction and operational efficiency.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Senior Field Engineer

Fraser AIS
Allentown, PA
06.2006 - Current
  • Diagnosed equipment issues and executed on-site repairs to minimize downtime.
  • Performed preventive maintenance on a variety of systems.
  • Conducted regular maintenance checks to ensure equipment reliability.
  • Resolved escalated customer complaints professionally, enhancing overall customer satisfaction.
  • Assisted customers with technical inquiries and provided solutions promptly.
  • Trained customers on proper use of new products, improving user confidence and product utilization.
  • Stayed up-to-date with the latest technology trends related to assigned areas of expertise.
  • Attended training programs organized by the company to upgrade skillset related to job duties.

Senior Field Engineer

Siemens/OCE Printing Systems
Horsham, PA
04.1991 - 03.2006
  • Performed system upgrades and maintenance activities for customers in the field.
  • Established strong relationships with internal teams as well as external customers.
  • Provided training to customers on proper usage of installed equipment.
  • Configured, tested and deployed new hardware components in the field.
  • Resolved complex technical problems through troubleshooting techniques.

Field Service Technician

NCR
Allentown, PA
07.1984 - 02.1991
  • Performed routine maintenance on NCR systems to ensure optimal functionality.

Education

Associate of Applied Science - Electronics Technology

Lincoln Technical Institute
Allentown, PA
06-1984

Skills

  • Network troubleshooting and diagnostics
  • Technical support services
  • Equipment maintenance and preventive care
  • Client relationship management

Certification

  • CompTIA A+ Certification

Timeline

Senior Field Engineer

Fraser AIS
06.2006 - Current

Senior Field Engineer

Siemens/OCE Printing Systems
04.1991 - 03.2006

Field Service Technician

NCR
07.1984 - 02.1991

Associate of Applied Science - Electronics Technology

Lincoln Technical Institute
TIMOTHY RESCH