Timothy Rhoades
Blue Grass,IA
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
27
27
years of professional experience
Work History
I.T. Field Services
Hexaware technologies
Muscatine, IA
2026.01 - Current
- I.T. Field Services for HNI buildings in Muscatine, IA.
- Computers, desktops, hardware, and software support.
- Managed Service Now application by checking calls and resolving tickets.
- Lenovo products run imaging on devices.
- Local support during the week.
- Microsoft Team weekly meetings.
- Oversaw weekly inventory management and coordinated daily receipt of shipments from FedEx.
- Created and updated spreadsheets, documents, and procedures for HNI SharePoint.
- HNI – informational technology field services
Business Owner
Rhoades Smokin Ribs
Blue Grass, IA
1999.01 - Current
- Catered events featuring Smokin' Food, enhancing guest experiences.
- Executed targeted marketing strategies across advertising and social media channels, enhancing brand awareness and driving sales.
- Implemented marketing campaigns to increase brand visibility locally.
- Improved company's quality and productivity by streamlining systems and processes.
- Coordinated inventory management and supply chain logistics, ensuring timely supply and reducing waste.
- Built strong relationships with vendors for quality ingredient sourcing.
- Ensured compliance with health and safety regulations in food preparation.
- Monitored cash flow, enabling accurate budgeting and resource allocation.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Updated website content regularly according to current trends within target markets.
- Managed accounts by overseeing invoicing, data entry, and compliance with state and local tax regulations.
Pickup and Delivery Service
T&M SMALL ENGINE REPAIR SERVICE
Blue Grass, IA
2025.06 - 2026.02
- Provided pickup and delivery service for lawn mowers, minibikes, 4x4s, trimmers, snowblowers, generators, and golf carts within 100-mile radius.
- Created digital artwork for social media platforms, local advertising, and printed flyers to enhance brand visibility.
- Executed subcontracting agreements to ensure timely completion of diverse projects.
Global Onsite Administrator 3
Hewlett-Packard
Moline, Illinois
2014.08 - 2025.03
- Tracked and analyzed HP printer fleets across US and globally, enhancing deployment efficiency for over 10,000 printers.
- Managed accounts for major clients, including Tyson Foods and Nestlé Foods.
- Implemented Portico software for precise printer mapping and informed upgrade decisions.
- Coordinated with project teams to schedule and deploy printers, ensuring timely installations.
- Oversaw financial processes to guarantee accurate billing and expense tracking for projects.
- Conducted site visits to evaluate HP printer fleet locations, improving equipment tracking and safety compliance.
- Promoted team cohesion by sharing lessons learned in meetings, leading to refined processes and aligned project goals.
- Provided technical support for HP printer solutions as a global Pharos Secure Print Deployment Engineer, safeguarding client information.
Property Manager/Event Coordinator/Advertising
Blue Grass Drive-In
Blue Grass, IA
2014.05 - 2023.10
- Promoted Events at our location: RAGBRI, Awaken Events Live Concerts, On-screen concerts during Covid 19, weddings, commercials, film artists, hosted Annual Easter Hunt.
- Facilitated sales of on-screen advertising and billboards for local and national businesses, contributing to revenue generation.
- Interviewing, hiring, paperwork, cross reference checks, background checks.
- Managed outside employees – 10+ part time workers onsite.
- Conducted safety training for parking crew on effective use of handheld radios, flashlights, and safety vests to enhance operational safety.
- Assisted with plumbing, electrical, wiring, HVAC, painting, sheet metal, and flooring to ensure project completion.
- Construction of the building – hand tools, power tools, measuring tools.
IT Consultant
Tek Systems
Cedar Rapids, IA
2012.01 - 2014.05
- Delivered IT consulting services to Scott County Health, Iowa Health Systems, Clinton Health, and United Catholic Health, leveraging critical thinking and communication skills to enhance system efficiency and improve user satisfaction.
- Resolved hardware and software issues to improve system reliability and elevate user satisfaction.
- Conducted system upgrades and customized configurations, meeting diverse client needs.
- Managed over 1800 HP and Pharos print devices, ensuring efficient asset management.
- Provided on-call support, supporting operational continuity outside regular business hours.
- Achieved compliance with regulations by applying critical thinking and active listening, supporting healthcare organizations' accreditation and enhancing operational standards.
- Iowa – Cedar Rapids, IA
Education
Certification trade school - Computer aided drafting design
Hamilton technical college
Davenport, IA1998-08
Diploma - General Education
West High School
Davenport, IA1995-12
Certificate - PMP 35 hours, ITIL, AGILE Management, Pharos Blueprint Services, Managed Print Services, 2025 Trade Compliance, Microsoft C++, Microsoft Applications, Business Management, Safety Serv
Umedy Business
Skills
- Technical support
- Software troubleshooting
- Data analysis
- Project management
- Project tracking
- Risk management
- Vendor management
- Budgeting and forecasting
- Strategic problem solving
- Customer relationship management
References
- Scott C Clough, Delivery Technical Consultant, North American Professional Services, HP Solutions, 1573 North Cannondale Drive, Fayetteville, AR, 72704, 479-422-7662, scott.clough@hp.com
- Dean M. DeSantis, Retired from HP, Managed Print Services Global Account Manager, 280 S. Annandale Dr., Lake in the Hills, IL, 60156, 630-338-2052, ddesantis60@comcast.net
- David Dressler, Project Manager / HP, 570-975-9201
- Randy Lorenz, Business Owner, Blue Grass Drive-In Theater, 774 West Mayne Street, Blue Grass, IA, 52726, 563-370-8217
Coursework
- PMP 35 hours - Udemy Business – Project Management Institute
- ITIL – HP LinkedIn
- AGILE Management – HP LinkedIn
- Pharos Blueprint Services – Pharos International
- Managed Print Services – HP University
- 2025 Trade Compliance – HP University
- Microsoft C++ - Microsoft TechNet
- Microsoft Applications – Microsoft TechNet
- Business Management – LinkedIn
- Safety Serv – US Food Safety
Languages
English
Full Professional
Timeline
I.T. Field Services
Hexaware technologies
2026.01 - Current
Pickup and Delivery Service
T&M SMALL ENGINE REPAIR SERVICE
2025.06 - 2026.02
Global Onsite Administrator 3
Hewlett-Packard
2014.08 - 2025.03
Property Manager/Event Coordinator/Advertising
Blue Grass Drive-In
2014.05 - 2023.10
IT Consultant
Tek Systems
2012.01 - 2014.05
Business Owner
Rhoades Smokin Ribs
1999.01 - Current
Certification trade school - Computer aided drafting design
Hamilton technical college
Diploma - General Education
West High School
Certificate - PMP 35 hours, ITIL, AGILE Management, Pharos Blueprint Services, Managed Print Services, 2025 Trade Compliance, Microsoft C++, Microsoft Applications, Business Management, Safety Serv
Umedy Business