Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Timothy Ruhland

30039 220th St, Glidden,IA

Summary

Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Knowledge of roofing and framing while working as a laborer. Effective at deescalating stressful situations through my military and law enforcement background.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Insurance Agent

Lenz Insurance & Re/max Professionals Realty
CARROLL, IOWA
10.2018 - Current
  • Provided customers with information regarding plan features, pricing, and availability.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Scheduled meetings with prospective clients to discuss available products and services.

Team Leader

Army National Guard
Carroll, IA
12.2008 - 12.2020
  • Supervised team members in the performance of combat operations and ensured compliance with safety regulations.
  • Led patrols through hostile territory while maintaining strict adherence to security protocols.
  • Identified areas requiring further training within the unit and developed appropriate courses of action.

Senior Corrections Officer

Minnehaha County Sheriff's Office
SIOUX FALLS, SD
01.2012 - 10.2018
  • Intervened during conflicts between inmates to deescalate potentially dangerous situations.
  • Supervised inmates in their daily activities and ensured that they abide by the rules and regulations of the correctional facility.
  • Conducted regular inspections of cells and living areas ensuring cleanliness standards are met.
  • Served as a mentor for new corrections officers providing support and guidance through orientation period.

Education

Associate of Science - POLICE SCIENCE

Western Iowa Tech Community College
Sioux City, IA
05-2010

Skills

  • Framing techniques
  • Framing and roofing
  • Time management
  • Attention to detail
  • Team building
  • Conflict resolution
  • Training and development
  • Problem solving
  • Customer service
  • Insurance regulation
  • Licensed insurance agent

Affiliations

  • Avid outdoorsman, hunter, and fisherman
  • Coach little league baseball and football
  • Woodworking

Certification

  • Licensed Insurance Agent in both Personal and Commercial Lines

Accomplishments

  • Combat Infantry Badge
  • NCO (non-commissioned officer) Team Leader

Timeline

Insurance Agent

Lenz Insurance & Re/max Professionals Realty
10.2018 - Current

Senior Corrections Officer

Minnehaha County Sheriff's Office
01.2012 - 10.2018

Team Leader

Army National Guard
12.2008 - 12.2020

Associate of Science - POLICE SCIENCE

Western Iowa Tech Community College

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Timothy Ruhland