Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer
Timothy Ruzic

Timothy Ruzic

Installation Technician
Florence,AL

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Geek Squad Installation Agent

Best Buy
Huntsville , AL
08.2021 - Current
  • Installation of PCs, Networks, IoT Devices, and Home Theater equipment
  • Troubleshooting hardware and software issues for clients
  • Providing conflict resolution to exceed expectations
  • Keeping up to date documentation to assist in future appointments
  • Contact info: (205) 356-4309
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Researched and implemented new technologies and equipment.

Sony Experience Expert

Sony, Best Buy
04.2018 - 08.2021
  • Stay up to date on technological needs of clients
  • Attend monthly meetings to discuss sales goals
  • Insure that other employees are kept informed on Sony products
  • Track daily and annual goals for individuals and the department
  • Contact info: (256) 726-9824
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Trained store associates on computer products, technology and service offerings.
  • Documented customer orders and processed accurate payments for products, warranties and support contracts.

Education

Bachelor Of Computer Science -

University of Alabama At Huntsville
Huntsville, AL
08.2012 - 05.2015

Skills

Escrow management

undefined

Certification

CCTV

Timeline

CCTV

11-2022

Geek Squad Installation Agent

Best Buy
08.2021 - Current

Sony Experience Expert

Sony, Best Buy
04.2018 - 08.2021

Bachelor Of Computer Science -

University of Alabama At Huntsville
08.2012 - 05.2015

Similar Profiles

CREATE PROFILE
Timothy RuzicInstallation Technician