Danilo Scales

Junior Technology Specialist

Arlington Public Schools

06.2023 - 10.2024

Installed and configured Windows 10 operating systems and other standard business applications on both MAC and DELL laptops/desktops for end-users
Provided deskside incident management support, resolving technical issues on laptops, desktops, printers, scanners, and telephones, ensuring minimal downtime
Led the troubleshooting and resolution of hardware and software issues, utilizing Help Desk Ticketing Systems (e.g., ZenDesk) to document updates and resolutions
Conducted routine maintenance and break/fix repairs of IT equipment, ensuring efficient equipment replacement and performance standards
Maintained electronic inventory of equipment, supported laptop and desktop refreshes, and managed the receipt and asset control of systems for deployment
Assisted in the maintenance of local and wide area network components (LAN/WAN), providing both on-site and remote support for network connectivity issues
Delivered and set up new systems for staff, performed imaging of Windows and MAC devices, and ensured customer satisfaction through thorough testing
Provided informal end-user training on system functionalities and software, promoting better IT literacy
Managed user accounts via Active Directory, supporting access controls and ensuring a secure environment
Demonstrated strong diagnostic, problem-solving, and analytical skills in identifying root causes of IT discrepancies, preventing future issues
Offered excellent customer service by providing prompt, professional responses and resolutions to IT problems, fostering good relationships with staff and students
Administered networks by creating user accounts and managing permissions.