Austin Erne
Wooster,OH
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
9
9
years of professional experience
Work History
Full time Geek Squad In-home Double PC Agent
Geek Squad
05.2022 - Current
Full time Geek Squad Advanced Repair Agent/Certified Apple Repair Technician
Geek Squad
04.2018 - 05.2022
Full time Geek Squad Consultation Agent
Geek Squad
07.2016 - 04.2018
Part time Geek Squad Advanced Repair Agent
Geek Squad
05.2016 - 07.2016
Part time Geek Squad Counter Intelligence Agent
Geek Squad
09.2015 - 05.2016
Part time Best Buy Computing and Digital Imaging Sales Associate
Best Buy
06.2015 - 09.2015
Part time Best Buy Customer Service Specialist
Best Buy
03.2015 - 06.2015
Education
Electronics and Computer Networking Certificate of Completion -
Wayne County Schools Career Center
Smithville, OH01.2015
Diploma -
Rittman High School
Rittman, OH01.2015
Skills
- Hardware and software repair, installation, and configuration (Mac, Windows, Android, iOS, Linux)
- Computer systems and network security
- Data analysis and system optimization
- IT consulting
- System troubleshooting
- Network administration
- Database management
- Virtualization technologies
- Mobile device management
- IT project management
- Server administration
- Endpoint security
- Wireless network setup and management
- Cybersecurity best practices
- Leadership and supervision
- Strong communication and interpersonal skills
- Customer service excellence
- Effective multitasking
- Adaptability to change
- Project management
- Time management
- Conflict resolution
- Team collaboration
- Emotional intelligence
- Critical thinking
- Creativity and innovation
- Decision-making
- Problem-solving
- Flexibility
- Resilience
- Empathy
- De Escalation
- Customer relationship management
- Product knowledge
- Consultative selling
- Upselling and cross-selling
- Negotiation skills
- Closing deals
- Relationship building
- Lead generation
- Client retention
- Persuasion
- Strategic planning
- Customer needs assessment
- Microsoft Office Suite proficiency
- Cybersecurity awareness
- Collaboration tools (eg, Zoom, Microsoft Teams)
- Analytical thinking and problem-solving
- Attention to detail
- Technical writing and documentation
- Time tracking and management
- Quality assurance
- Continuous learning
- Networking and relationship building
- Cross-functional collaboration
- Data privacy and ethics
- Customer feedback analysis
- Unsupervised Driving
References
- Mr. Mario Ricci, Former Geek Squad Manager, 330-201-5988, mariovricci84@gmail.com
- Ms. Yvonne Sivard, General Manager, Wooster Best Buy, 330-416-8028, Yvonne.sivard@bestbuy.com
- Mr. Nathan Cottrill, Home Services Experience Manager, Geek Squad/Best Buy, 330-329-8836, Nathan.cottrill@bestbuy.com
- Mr. David Carpenter, Geek Squad In-home Double PC Agent, 330-285-3758, David.carpenter@bestbuy.com
Timeline
Full time Geek Squad In-home Double PC Agent
Geek Squad
05.2022 - Current
Full time Geek Squad Advanced Repair Agent/Certified Apple Repair Technician
Geek Squad
04.2018 - 05.2022
Full time Geek Squad Consultation Agent
Geek Squad
07.2016 - 04.2018
Part time Geek Squad Advanced Repair Agent
Geek Squad
05.2016 - 07.2016
Part time Geek Squad Counter Intelligence Agent
Geek Squad
09.2015 - 05.2016
Part time Best Buy Computing and Digital Imaging Sales Associate
Best Buy
06.2015 - 09.2015
Part time Best Buy Customer Service Specialist
Best Buy
03.2015 - 06.2015
Electronics and Computer Networking Certificate of Completion -
Wayne County Schools Career Center
Diploma -
Rittman High School