Timothy Saurer
Templeton,PA
Summary
Service Manager with extensive experience in creating standard operating procedures for service functions, ensuring operational efficiency. Developed comprehensive reports on service activities for management review, facilitating informed decision-making. Implemented strategies to enhance customer experience through improved product features and processes, resulting in increased satisfaction. Managed scheduling and job delegation for service technicians, along with overseeing billing, work orders, and warranty reviews.
Overview
36
36
years of professional experience
Work History
Service Manager
Tri-County Truck Center
Kittanning, PA
09.2004 - Current
- Created standard operating procedures for all service functions.
- Created detailed reports on service activities for company owners to review.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Scheduling and job delegation of all service technicians.
- Billing, work orders, coding, and warranty review and implementation.
- Manage and schedule technical’s trainings and certifications.
- Management of all facilities and company vehicle maintenance.
- Scheduling and maintenance of company lease vehicles.
- State inspection licensed
Service Technician
Tri-County Truck Center
Kittanning, PA
09.2001 - 06.2004
- Master electronic technician
- Computer diagnostics and programming
- A/C certification
- Diagnostics and repair of all vehicle systems
- State inspections
- Overhaul engines, transmissions, and carriers
Shop Foreman
Stutzman Enterprises
Indiana, Pennsylvania
06.1989 - 09.2001
- Engineered and design modifications of all upgrades when necessary.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Developed and implemented shop-wide safety policies and procedures.
- Maintenance of plant equipment, machinery, and vehicles.
Education
Essentials of Business Management I & II - Business
Volvo/Mack
Greensboro, NC06-2004
High School Diploma -
IWS
Indiana, Pennsylvania05-1989
Skills
- Standard operating procedures
- Customer experience
- Technical training
- Work order and warranty management
- Shop equipment repair and maintenance
- CDK, Assist, Microsoft Word
Timeline
Service Manager
Tri-County Truck Center
09.2004 - Current
Service Technician
Tri-County Truck Center
09.2001 - 06.2004
Shop Foreman
Stutzman Enterprises
06.1989 - 09.2001
Essentials of Business Management I & II - Business
Volvo/Mack
High School Diploma -
IWS