Timothy Serapin
Normal,IL
Summary
Results-driven Technical Analyst with expertise in troubleshooting and system enhancements. Proven ability to resolve complex issues swiftly to minimize downtime and enhance productivity.
Overview
26
26
years of professional experience
Work History
Technical Analyst
State Farm
Bloomington, IL
10.1999 - 09.2025
- Participated in the design, implementation, testing, and deployment of new systems or enhancements to existing ones.
- Provided technical support for software applications, hardware components, and networks.
- Resolved complex technical problems by researching best practices, developing solutions, and collaborating with stakeholders.
- Provided technical support and troubleshooting for system issues, ensuring minimal downtime and maintaining productivity.
- Recommended and implemented upgrades to hardware and software to ensure systems remained current and secure.
- Troubleshot program and system malfunctions to restore normal functioning.
Education
High School Diploma -
Bloomington
IL06-1994
Skills
- Technical support and troubleshooting
- Hardware and software installation
- Problem resolution and diagnosis
- Multitasking skills
- Network management
- Critical thinking abilities
- Effective communication
Timeline
Technical Analyst
State Farm
10.1999 - 09.2025
High School Diploma -
Bloomington