Timothy Shader
Brooklyn,NY
Summary
Motivated Field Service Tech/Engineer recognized for strong critical thinking and problem-solving abilities coupled with successful 18-year track record in this industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics.
Flexible hard worker ready to learn and contribute to team success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
A/V Field Service Tech/Engineer
Diversified
Kenilworth, NJ
01.2005 - Current
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Reviewed customer complaints regarding product performance or functionality issues.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Identified customer needs and developed solutions based on user feedback.
- Calibrated scientific or technical equipment.
- Conducted analyses addressing failure, reliability or yield improvement.
- Advised customers on use of products or services.
- Performed testing to determine functionality or optimization.
- Communicated with clients and coworkers about analysis results.
- Generated technical reports for customers.
Education
Associate of Applied Science - Electronics Technology
Junior College of Albany
Albany, NY05-1977
Skills
- High degree of troubleshooting and system analysis
- Familiar with the use and setup of a multitude of A/V products (ie, Crestron, Extron, Shure, BiAmp, QSC, ClearOne, Kramer, AMX, Sony, Sennheiser and too many more to list)
- Modification and configuration of most A/V products
- Great interpersonal people skills to interface with Clients
Certification
- CTS Certified
- QSC Level 2 Certified
- Crestron NVX Certified
- Crestron NVX Network Cerified
Languages
English
Full Professional
References
References available upon request.
Timeline
A/V Field Service Tech/Engineer
Diversified
01.2005 - Current
Associate of Applied Science - Electronics Technology
Junior College of Albany
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