Summary
Overview
Work History
Education
Skills
Training
Core Competencies
Certification
Timeline
Generic

Timothy Sharkey

Denver

Summary

Compassionate and service-driven professional transitioning into peer recovery support, leveraging a diverse background in software development, customer service, logistics, and transportation. Certified Peer Support Specialist and Qualified Behavioral Health Assistant with lived experience and a strong dedication to person-centered, recovery-oriented care. Proven success as an Android Developer, proficient in Kotlin, Java, and mobile app development, alongside experience in high-performing roles such as waiter, Uber driver, and operations manager in the ice delivery industry. Recognized for adaptability, empathy, leadership, and a relentless commitment to quality, communication, and continuous growth, both personally and professionally.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waiter

Casa Bonita
10.2024 - Current
  • Greet guests promptly and warmly, providing attentive and courteous service throughout their dining experience.
  • Present menus, answer questions about menu items, and offer recommendations based on guest preferences.
  • Take accurate food and beverage orders and enter them into the POS system efficiently.
  • Serve food and drinks in a timely and professional manner, ensuring correct presentation and order accuracy.
  • Monitor tables proactively to meet guest needs and respond promptly to special requests or concerns.
  • Collaborate with kitchen and bar staff to ensure seamless communication and smooth service flow.
  • Maintain cleanliness and organization of the dining area, including setting tables, clearing dishes, and resetting for new guests.
  • Handle guest complaints gracefully and escalate issues when necessary to ensure customer satisfaction.
  • Adhere to all health, safety, and sanitation guidelines to maintain a clean and safe environment.

Driver

Uber
03.2023 - 10.2024
  • Maintained a 4.9-star rating across 600+ rides.
  • De-escalated interpersonal tensions and supported a safe, respectful environment.
  • Demonstrated personal accountability and emotional intelligence in solo work.
  • Provided safe, reliable, and timely transportation to passengers across designated service areas.
  • Utilized the Uber app to accept ride requests, navigate routes efficiently, and communicate with riders.
  • Delivered excellent customer service by maintaining a friendly and professional demeanor at all times.
  • Maintained a clean, well-functioning vehicle and performed routine inspections to ensure passenger safety.
  • Managed earnings, trip logs, and mileage tracking to support income goals and expense reporting.
  • Adhered to all local traffic laws, Uber policies, and safety regulations during each ride.
  • Assisted passengers with luggage, special needs, or entry/exit as needed, ensuring a comfortable experience..
  • Worked flexible hours including nights, weekends, and holidays to meet rider demand.

Android Software Engineer

Fanatics – BetFanatics
03.2022 - 09.2023
  • Design, build, and maintain advanced Android applications using Kotlin
  • Collaborate with cross-functional teams to define, design, and ship new features that deliver high-quality user experiences.
  • Ensure the performance, quality, and responsiveness of applications by conducting thorough testing and debugging.
  • Work with RESTful APIs to connect Android applications to back-end services.
  • Implement modern Android development practices, including MVVM architecture, Jetpack libraries, and dependency injection (e.g., Dagger/Hilt).
  • Optimize app performance and memory usage, including handling background tasks, caching, and battery efficiency.
  • Integrate third-party libraries, SDKs, and APIs to enhance functionality and accelerate development.
  • Maintain and improve CI/CD pipelines using tools such as Gradle, GitHub Actions, or Jenkins.
  • Follow Material Design guidelines and Android UX/UI best practices to deliver intuitive and accessible user interfaces.
  • Keep up with Android ecosystem updates, tools, and trends to ensure app compatibility and innovation.

Software Developer

Well Done
01.2022 - 01.2023
  • Design, develop, test, and maintain high-quality software applications using modern programming languages and frameworks.
  • Collaborate with cross-functional teams including product managers, designers, and QA engineers to deliver scalable and reliable solutions.
  • Participate in code reviews, ensuring adherence to best practices, clean architecture, and maintainable code.
  • Write clear, efficient, and well-documented code aligned with company standards and user requirements.
  • Troubleshoot, debug, and upgrade existing systems to improve functionality and performance.
  • Develop and consume RESTful APIs and/or GraphQL endpoints for data integration across services.
  • Stay current with emerging technologies and industry trends to ensure software meets current and future business needs.
  • Implement automated testing and continuous integration (CI/CD) pipelines to support agile development workflows.
  • Contribute to architecture and design discussions for new features and system improvements.
  • Maintain version control using Git and follow agile methodologies like Scrum or Kanban for task management.

Manager

City Ice
01.2016 - 01.2022
  • Oversaw daily operations of the ice delivery business, including route scheduling, driver coordination, and customer service.
  • Managed a team of delivery drivers and warehouse staff, providing training, supervision, and performance evaluations.
  • Ensured timely and efficient delivery of ice products to commercial and residential clients, maintaining high service standards.
  • Monitored inventory levels and coordinated with suppliers to maintain adequate stock and minimize waste.
  • Developed and optimized delivery routes to increase fuel efficiency, reduce costs, and meet customer time windows.
  • Handled customer inquiries, complaints, and special requests, resolving issues promptly and professionally.
  • Maintained all delivery vehicles and equipment, scheduling routine maintenance and ensuring compliance with safety regulations.
  • Tracked sales, expenses, and productivity metrics to support budgeting and business planning.
  • Implemented health and safety standards in storage and handling of ice, ensuring compliance with local regulations.
  • Identified growth opportunities and contributed to business development through marketing strategies and client relationship management.

Education

Associate of Science - Computer Science

Lambda
San Francisco, CA
01-2022

Skills

  • Peer Support & Recovery-Oriented Practice
  • Active Listening & Empathy
  • Conflict De-escalation & Crisis Navigation
  • Trauma-Informed & Person-Centered Care
  • Ethics & Boundary Setting
  • Confidentiality & Accurate Documentation
  • Team Collaboration & Peer Mentorship
  • Communication & interpersonal skills
  • Time management & multitasking
  • Team leadership & supervision
  • Attention to detail
  • Conflict resolution

Training

Polaris Pathways – 60 Hours

Peer & Family Specialist  -  Wellness Recovery Action Planning 

  • Training in peer support fundamentals, ethics, recovery models, trauma-informed care, and resource navigation.


Core Competencies

  • Communication: Skilled in supporting people from diverse backgrounds with compassion and respect.
  • Reliability: Consistently dependable and trustworthy in all professional roles.
  • Lived Experience: Grounded in recovery values and peer-led support principles.
  • Adaptability: Thrives in changing environments and remains calm under pressure.

Certification

  • Peer and Family Specialist
  • Wellness Recovery Action Planning
  • Qualified Behavioral Health Assistance

Timeline

Waiter

Casa Bonita
10.2024 - Current

Driver

Uber
03.2023 - 10.2024

Android Software Engineer

Fanatics – BetFanatics
03.2022 - 09.2023

Software Developer

Well Done
01.2022 - 01.2023

Manager

City Ice
01.2016 - 01.2022

Associate of Science - Computer Science

Lambda

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