Timothy Simon
Jamestown,MO
Summary
Motivated dependable Operations Manager and Sales Professional with a long history of business operations and sales experience in the textile and automotive industries. Offers demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Enthusiastic about being a sales and customer service professional while communicating and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at general project management, general accounting, training, coaching, mentoring with a talent for interacting with staff and customers at all levels Highly organized candidate with the willingness to take on added training and responsibilities to meet organizational goals.
Overview
24
24
years of professional experience
Work History
Sales Specialist
W-K Family Automotive Dealerships
2022.06 - Current
- Qualify buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Maintained up-to-date knowledge of product and service changes.
- Listened to customer needs and desires to identify and recommend optimal products 100%.
- Followed up on 100% of warm Internet leads and responded to customer questions about vehicle availability, price, and options.
- Improved and increased growth by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts
- Delivered energetic responses to customer's in-store and by telephone, going above and beyond to serve their needs.
- Completed registration paperwork and sales documentation
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built relationships with customers and community to promote long term business growth.
Sales Specialist
Capitol City Chrysler
2020.05 - 2022.07
- Qualify buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Maintained up-to-date knowledge of product and service changes.
- Listened to customer needs and desires to identify and recommend optimal products 100%.
- Followed up on 100% of warm Internet leads and responded to customer questions about vehicle availability, price, and options.
- Improved and increased growth by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts
- Delivered energetic responses to customer's in-store and by telephone, going above and beyond to serve their needs.
- Completed registration paperwork and sales documentation
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built relationships with customers and community to promote long term business growth.
Sales Specialist
McLarty Automotive Group Aka Joe Machens
2018.02 - 2020.05
- Qualify buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Maintained up-to-date knowledge of product and service changes.
- Listened to customer needs and desires to identify and recommend optimal products 100%.
- Followed up on 100% of warm Internet leads and responded to customer questions about vehicle availability, price, and options.
- Improved and increased growth by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts
- Delivered energetic responses to customer's in-store and by telephone, going above and beyond to serve their needs.
- Completed registration paperwork and sales documentation
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Built relationships with customers and community to promote long term business growth.
Senior Operations and Sales Manager
Aramark Uniform Services
2000.05 - 2018.02
- Promoted by the group Vice President to improve various troubled districts in the U.S.
- Managed 10 - 15 Route Sales Representatives per location.
- Made quarterly visits to high-profile National Accounts such as Tyson, Cargill, Hollywood Casino, Carnegie Melon University, Kraft, and Heinz Stadium monthly or as needed to ensure operations are going smoothly.
- Within assigned districts, supported efforts of Route Managers to maintain satisfactory targets for cost control and growth.
- Partnered with sales managers to find areas of growth opportunities.
- Proactively followed up on accounts in jeopardy and lost accounts to capture what we could have done better to better understand what went wrong and to keep it from happening again.
- Supported efforts to drive company growth plans and hold District and Route Managers accountable for executing those plans.
- Supplied outstanding customer service using exceptional communication techniques.
- Made in-person service calls to make sure route personnel were resolving all service concerns and to upsell any new products.
- Held daily meetings with the production department to resolve shortages and other production-related opportunities.
- Implemented and executed company safety initiatives that promoted a healthy environment where safety is treated as a primary concern.
- Responsible for monthly employee safety training initiatives and incident control.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
- Drove sales by developing multi-million dollar contract sales.
Education
Master of Arts - Organizational Behavior Studies
University of Arizona Global
Chandler, AZ06.2024
Bachelor of Arts - Organizational Leadership
Ashford University
San Diego, CA03.2017
Some College (No Degree) - Leadership Development Certificate 2006
Washington University in St Louis
St Louis, MOSkills
- Leader in Sales and Service
- Leader in Revenue Growth
- Expert in Contract Negotiations
- Expert in Account Management
- Customer Service and Client Relations Expert
- Understands Business Acumen
- Experienced in Microsoft Office
- Leader in Sales and Service
- Understands SOP
- Excellent Communicator and Listener
Accomplishments
- Earned #1 District Manager spot in the U.S.- October, November, December, 2015
- Attended President's Club Hawaii 2008, 2010, 2015 consisting of top 520 ranked U.S. managers
- Top 20 District Manager 2008, 2010, 2012, 2014, 2016
- Several regional service award trips- Cancun - 2005, 2006, 2008, 2010.
- Several top 3 regional finishes in Aramark Growth Promotions.
- Numerous Employee of the Month Awards in the auto industry.
Timeline
Sales Specialist
W-K Family Automotive Dealerships
2022.06 - Current
Sales Specialist
Capitol City Chrysler
2020.05 - 2022.07
Sales Specialist
McLarty Automotive Group Aka Joe Machens
2018.02 - 2020.05
Senior Operations and Sales Manager
Aramark Uniform Services
2000.05 - 2018.02
Master of Arts - Organizational Behavior Studies
University of Arizona Global
Bachelor of Arts - Organizational Leadership
Ashford University
Some College (No Degree) - Leadership Development Certificate 2006
Washington University in St Louis
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