Timothy Speare
Stow
Summary
Dynamic and results-driven professional with experience at Epiphany Management, excelling in effective communication and problem-solving. Achieved high customer satisfaction ratings by resolving inquiries with empathy and professionalism. Proven ability to collaborate within teams and maintain meticulous documentation, consistently meeting quality standards.
Professional with a strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator focusing on achieving results and adapting to changing needs. Skilled in active listening and problem-solving. Dependable and results-oriented with a passion for delivering quality service.
Overview
13
13
years of professional experience
Work History
Tier 1 Call Center Agent
Epiphany Management
07.2022 - Current
- Received calls and worked diligently to resolve the callers' issues.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company services to provide accurate information to customers.
- Exhibited high energy and professionalism when dealing with callers.
Packaging Associate
Show Your Style
12.2011 - 12.2017
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Packed, weighed and shipped items per customer specifications.
- Assembled boxes, cartons and containers to package items.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Labeled containers, container tags or products.
Education
Associate of Applied Business - Computer Programming & Database
Stark State College
Canton, OH12-2021
Skills
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Issue resolution
- Documentation and reporting
- Answering questions
- Interpersonal skills
- Training and mentoring
- Inbound call reception
- Call control skills
- Calm disposition
Timeline
Tier 1 Call Center Agent
Epiphany Management
07.2022 - Current
Packaging Associate
Show Your Style
12.2011 - 12.2017
Associate of Applied Business - Computer Programming & Database
Stark State College
Similar Profiles
Cardin KleinCardin Klein
BusBoy at Epiphany Events (Corporate), Event Management And PlanningBusBoy at Epiphany Events (Corporate), Event Management And Planning
Nadine GrantNadine Grant
Business Owner at Epiphany Productions LLCBusiness Owner at Epiphany Productions LLC
Jennifer Day-HaleJennifer Day-Hale
Behavioral Health Technician at Epiphany WellnessBehavioral Health Technician at Epiphany Wellness
Max RoszkowskiMax Roszkowski
Department Manager at Joann FabricsDepartment Manager at Joann Fabrics
Lina GhazalLina Ghazal
National Sales Manager at KENDA RUBBERNational Sales Manager at KENDA RUBBER