Timothy Steenstra
Spring Lake,MI
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. skilled in troubleshooting and analysis. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Overview
41
41
years of professional experience
Work History
Service Technician
Applied Innovations
Grand Rapids, MI
05.2017 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Assisted other technicians working on down equipment.
Field Service Technician
Ricoh
Grand Rapids, MI
09.2008 - 04.2017
- Managed on-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Managed parts inventory levels, to best service customers, while minimizing waste.
Field Service Technician
IKON Office Solutions
Grand Rapids, MI
02.2000 - 08.2007
- Managed on-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Material Handler
Prince Corporation, Johnson Controls
Holland, MI
10.1994 - 12.1999
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Received and unpacked shipments and new equipment as directed.
- Scheduled, and loaded shipments for On Time Delivery
- Loaded assembly line with parts, and rotated stock.
Baker and Packager
Steenstra Cookies
Jenison, MI
06.1988 - 06.1995
- Ran cookie sheets through production machine, placed on baking rack, and placed in oven, cooking for the required time.
- Packaged cookies into boxes, loading them for shipment to stores.
Line Cook
Mr. Fables
Jenison, MI
06.1987 - 10.1994
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Developed process that reduced waste and improved supply turnover.
- Grilled meats and seafood to customer specifications.
Education
No Degree - Copier Repair And Connectivity
Ricoh Learning Institute
Novi, MINo Degree - Business Management
Davenport University
Grand Rapids, MIHigh School Diploma -
Unity Christian High School
06.1989
Skills
- MFP installation knowledge
- MFP equipment knowledge
- Installation and implementation of print drivers and scanning to customers computers
- MFP component replacement and repair
- Assisting other technicians with device troubleshooting and repair
- Managing inventory for correct levels and accuracy
Timeline
Service Technician
Applied Innovations
05.2017 - Current
Field Service Technician
Ricoh
09.2008 - 04.2017
Field Service Technician
IKON Office Solutions
02.2000 - 08.2007
Material Handler
Prince Corporation, Johnson Controls
10.1994 - 12.1999
Baker and Packager
Steenstra Cookies
06.1988 - 06.1995
Line Cook
Mr. Fables
06.1987 - 10.1994
No Degree - Copier Repair And Connectivity
Ricoh Learning Institute
No Degree - Business Management
Davenport University
High School Diploma -
Unity Christian High School
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