Choon Lee
Duluth,GA
Summary
Fluent in Korean and English.
Eager to provide top-notch repair and installation services and promote positive customer experiences.
Outstanding preventive maintenance and reporting service data skills.
Proficiency in maintaining effective communication with customers and team members.
Responsible Senior Service Field Technician, 23 years of experience providing customer support and troubleshooting expertise during field visits and dispatches.
Dedicated to building positive relationships with customers by providing outstanding services.
Service-oriented Senior Service Field Technician with an excellent professional presence to effectively troubleshoot issues and complete timely repairs.
Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Senior Field Service Technician
Edge Business Systems Of Atlanta
04.2018 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Properly completed work reports for each field visit.
- Diagnosed errors and determined proper solutions.
Field Service Technician
Standard Office Systems Of Atlanta
04.2001 - 04.2018
Education
Associate of Applied Science - Electronics, Focused On Office Automation
Athens Technical College
Athens, GA01.2001
Skills
OEM Certifications:
1 Canon: Black and White MFP up to varioPRINT 140
Color MFP up to imagePRESS V1000
2 Xerox: MFP up to PrimeLink C9070/C9065
3 Sharp: Black and White MFP up to MX-M950
Color MFP up to MX-7040N
4 Richo: Black and White MFP up to Aficio MP 9000
Color MFP up to Aficio MP C4500
5 Kyocera Mita: Black and White up to KM-6030
Color MFP up to KM-C4035
Accomplishments
During the 22 years of Field Service Technician. I have earned:
Tech of the Year-1st place: 8 times.
-2nd place:7 times.
-3rd place:4 times.
Timeline
Senior Field Service Technician
Edge Business Systems Of Atlanta
04.2018 - Current
Field Service Technician
Standard Office Systems Of Atlanta
04.2001 - 04.2018
Associate of Applied Science - Electronics, Focused On Office Automation
Athens Technical College
Similar Profiles
Fatima GadiagaFatima Gadiaga
Account Executive at EDGE Business SystemsAccount Executive at EDGE Business Systems
Muhammad Zain Ali SayedMuhammad Zain Ali Sayed
Brand Ambassador at Business Edge InternationalBrand Ambassador at Business Edge International
Margaret ChanMargaret Chan
Part-time Receptionist at Business Edge Personnel ServicesPart-time Receptionist at Business Edge Personnel Services