Owner and leader with proven expertise in marketing and staff management. Achieved substantial improvements in customer satisfaction and operational efficiency through effective quality assurance initiatives and strategic contract negotiations. Demonstrated ability to enhance partnerships and vendor relationships, driving overall business success.
Overview
15
15
years of professional experience
Work History
Security Supervisor
Shields Point LLC
Redstone Arsenal
02.2025 - Current
Secured FBI facility by monitoring vehicle entry and exit.
Verified identities of all individuals accessing site.
Ensured deliveries contained approved documentation for compliance.
Conducted thorough searches on vehicles entering and exiting the facility.
Owner
Landcure Llc
Brewton
07.2019 - 02.2025
Managed daily operations in customer service, inventory management, and marketing.
Maintained high customer service standards through rigorous quality assurance checks.
Negotiated contracts and agreements with business partners, vendors, and customers.
Manager
Tractor Supply
Bay Minette
10.2016 - 07.2019
Managed day-to-day store operations, including employee time sheets and customer interactions.
Mentored and trained new employees on company policies and procedures.
Provided prompt customer support by efficiently addressing complaints and demonstrating exceptional service skills.
Monitored team productivity and performance to achieve departmental goals.
Assigned, prioritized, and delegated tasks among departmental employees.
Coached and motivated team members to drive sales and enhance customer service delivery.
Utilized analytical and problem-solving skills to resolve operational issues effectively.
Communicated plans and actions clearly to align with departmental objectives.
Correctional Lieutenant
Alabama department of corrections
Atmore
12.2010 - 10.2016
Developed personal growth opportunities, empowering employees to achieve results and meet goals.
Resolved conflicts between team members promptly, applying sound judgment based on company policies.
Oversaw multiple projects, ensuring efficient completion of all tasks.
Enforced work practices and procedures to minimize workplace safety and health hazards.
Fostered positive client relationships through proactive communication strategies.
Delegated tasks effectively, freeing time for higher-value activities.
Monitored sales activities to identify improvement opportunities through keen analysis.
Conducted investigations into misconduct, preparing reports and recommending disciplinary actions.