Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Timothy Tilson

Hampton,VA

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude; willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Crew Leader

Sonic
10.2020 - 05.2021
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored 2-14 team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Field Staff

Kingsport Parks and Recreations
Kingsport, TN
2019.01 - 2021.05
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Contract Administrator

Vacation Village Resorts
07.2022 - Current
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Prepared and issued reports on contract performance and compliance.
  • Stored and filed contract documents in orderly, organized systems.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Customer Service Agent

Advance Call Center Technologies
05.2021 - 05.2022
  • Helped manage on average 50 customer calls every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Education

High School Diploma -

Dobyns - Bennett High School
Kingsport, TN
05.2021

Skills

  • Personnel Management
  • Recordkeeping Skills
  • Documentation Skills
  • Managing Multiple Tasks
  • POS Systems and Ordering Platforms
  • Online Systems
  • Call Volume and Quality Metrics
  • Corporate Standards
  • Customer Complaint Resolution
  • Customer Account Management

Certification

  • Virginia Notary Public, - Expiration 1/31/2026

Timeline

Contract Administrator

Vacation Village Resorts
07.2022 - Current

Customer Service Agent

Advance Call Center Technologies
05.2021 - 05.2022

Restaurant Crew Leader

Sonic
10.2020 - 05.2021

Field Staff

Kingsport Parks and Recreations
2019.01 - 2021.05

High School Diploma -

Dobyns - Bennett High School

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Timothy Tilson