Timothy Waits
Warrior
Summary
Results-driven Manager with a strong focus on enhancing operational efficiency and team productivity. Experienced in decision-making and financial management, driving strategic initiatives that elevate customer satisfaction and business development. Technician minded and always focused on fixing the issue in whatever title I may be wearing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quotes & Project Estimation Manager
REMCO
Pelham, Al
04.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed and implemented process improvements, enhancing team productivity and operational efficiency.
- Mentored staff, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Analyzed information from field technicians, located and sourced parts and equipment, and wrote quotes to provide to customers.
Assistant Operations Manager
REMCO
Pelham, Al
01.2021 - 04.2023
- Streamlined operational processes to enhance efficiency and reduce bottlenecks.
- Led cross-functional teams in implementing process improvements and best practices.
- Developed training materials for onboarding new staff, fostering a culture of continuous learning.
- Analyzed workflow data to identify areas for improvement and drive operational excellence.
- Assisted field technicians in troubleshooting.
- Assisted Regional Service Managers in day to day operations.
Regional Service Manager
REMCO
Pelham, Al
01.2017 - 01.2021
- Led regional service operations, ensuring adherence to quality standards and customer satisfaction.
- Developed and implemented service strategies to enhance operational efficiency across multiple locations.
- Mentored and trained service teams, fostering a culture of continuous improvement and professional development.
- Analyzed service performance metrics, identifying trends to drive data-informed decision-making processes.
- Managed Customer relationships to hit targeted Sales AOP.
- Managed Technician worked vs billed hours to obtain EBITDA goals.
- Assisted field technicians in troubleshooting
Quote Specialist
REMCO
Pelham, Al
06.2016 - 01.2017
- Developed accurate quotes for clients using advanced pricing software and analytical tools.
- Collaborated with sales teams to refine quoting processes and enhance customer communication.
- Conducted market research to ensure competitive pricing strategies aligned with industry standards.
- Streamlined quote generation process, reducing turnaround time and improving customer satisfaction.
Parts Specialist
REMCO
Pelham, Al
01.2016 - 06.2016
- Managed inventory control processes to ensure optimal stock levels and reduce discrepancies.
- Developed and maintained relationships with suppliers to enhance procurement efficiency.
- Analyzed customer orders to provide accurate parts recommendations, improving overall satisfaction.
- Researched manufactures information to obtain part numbers and pricing.
- Ordered specific parts for each job and also ordered replenishment parts for van and warehouse inventories.
Senior Field Service Technician
REMCO
Pelham, Al
08.2013 - 01.2016
- Led installation and maintenance of complex equipment across diverse client sites.
- Diagnosed and resolved technical issues to ensure optimal system performance.
- Trained and mentored junior technicians on best practices and safety protocols.
- Collaborated with clients to assess needs and customize service solutions.
Field Service Technician
Holland Heating and Air/ KS Services
Birmingham, AL
06.2007 - 08.2013
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on heating and cooling equipment to enhance efficiency and reliability.
- Collaborated with team members to troubleshoot complex system issues, fostering a cooperative work environment.
- Trained junior technicians on best practices for installation and repair procedures, improving team competency.
Education
Civil Engineering
University of Alabama At Birmingham
Birmingham, ALHigh School Diploma -
Mortimer Jordan High School
Morris, Al05-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
- Task delegation
- Business development
- Financial management
- Customer relationship management
Certification
EPA Certified
Timeline
Quotes & Project Estimation Manager
REMCO
04.2023 - Current
Assistant Operations Manager
REMCO
01.2021 - 04.2023
Regional Service Manager
REMCO
01.2017 - 01.2021
Quote Specialist
REMCO
06.2016 - 01.2017
Parts Specialist
REMCO
01.2016 - 06.2016
Senior Field Service Technician
REMCO
08.2013 - 01.2016
Field Service Technician
Holland Heating and Air/ KS Services
06.2007 - 08.2013
Civil Engineering
University of Alabama At Birmingham
High School Diploma -
Mortimer Jordan High School