Timothy Whetman
Clearfield,UT
Summary
Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments. Seeking a new fast-paced position with a growing team.
Overview
26
26
years of professional experience
Work History
Warranty Administrator
Parris Rv
Murray, Utah
05.2014 - 11.2024
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Developed and implemented procedures for processing warranty claims efficiently.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained records of all product warranties and associated documentation.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Followed up on payments for outstanding claims.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Resolved discrepancies in warranty coverage for customers.
- Processed claims for payment and resolved claims when payment was received.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Assisted in creating standard operating procedures for processing warranty requests.
- Stayed up to date on factory announcements and recalls.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Managed the return of defective products from customers when manufactures required them to be returned
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Collaborated with team members on special projects as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Service Advisor
Motorsportslandsland
Murray, Utah
09.2008 - 04.2014
- Promoted available products and services to customers during service appointments.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Followed up with existing customers regarding past services performed on their vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Presented customers with valuable service or product information to aid in decision-making.
- Upsold additional products or services when appropriate.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Service Manager/Advisor
National Auto Plaza
Murray, Utah
03.1999 - 08.2008
- Coordinated with the warranty department to process claims and provide customer support.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Hired and trained service department staff to drive performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Addressed customer questions and concerns regarding products and services.
- Recruited and trained new employees to meet job requirements.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Collaborated with customers to offer solutions to service needs.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Created written estimates and obtained customer consent to proceed.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Education
High School Diploma -
Bountiful High School
Bountiful, UT05-1996
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTAssociate of Science -
ITT Technical Institute
Salt Lake City, UTSkills
- Sales support
- Warranty analysis
- Compliance Monitoring
- Automotive industry expertise
- Paperwork coordination
- Claim processing
- Paperwork processing
- Records management
- Claims submissions
- Recordkeeping skills
- Warranty management
- Appointment scheduling
Timeline
Warranty Administrator
Parris Rv
05.2014 - 11.2024
Service Advisor
Motorsportslandsland
09.2008 - 04.2014
Service Manager/Advisor
National Auto Plaza
03.1999 - 08.2008
High School Diploma -
Bountiful High School
Some College (No Degree) -
Salt Lake Community College
Associate of Science -
ITT Technical Institute