Timothy Whitaker
Middletown,DE
Summary
Forward-thinking operations leader with a proven record of elevating teams and driving results in credit operations. Known for building trust amongst my team and with senior leadership. I combine an ability to dissect complex problems and collaborate across teams to provide strategic solutions with a passion for mentoring and culture-building while consistently producing operational excellence, and measurable employee engagement that accelerates both team performance and organizational culture.
Overview
15
15
years of professional experience
Work History
Operations Manager, Credit Card Underwriting & Employee Experience
JPMorgan Chase
01.2021 - Current
- Lead and develop a team of credit card underwriters across Business and Consumer Line Management, fostering a culture of high performance and empowerment.
- Monitor and manage daily operations, including telephony metrics, Credit Line Increases and High Risk Review inventory, ensuring alignment with business objectives and efficiency goals.
- Strengthen collaboration with LMOS for Card Lending Services, driving process improvements and refining workflows to enhance business performance and effectiveness while supporting change management initiatives and coordinating implementation with cross-functional partners.
- Champion employee engagement by mentoring team members, directly enabling eight promotions across the team in two years. Leads the employee experience team, including planning monthly engagement events, managing budgets, and operating as the POC for Employee Engagement Week for over 100 employees across the Warner Organization
Travel Agent
Travel By Jen
08.2014 - 04.2020
- Managed end-to-end travel planning, tailoring experiences to customer needs and maintaining high service standards.
- Identified opportunities to enhance customer satisfaction through recommendations that increased business growth and revenue.
- Served as the escalation point for travel disruptions, ensuring customer safety and seamless resolution of issues.
- Consistently ranked in the Top 3 for highest commissions earned among 17 travel agents.
Executive Director
Test Skills Advantage Tutoring
10.2011 - 07.2015
- Designed and implemented tailored test preparation programs, building student confidence and measurable academic growth.
- Sustained 99.5% pass rates across all grades for the program’s 4 year duration.
- Led marketing campaigns, built brand awareness, and managed daily operations to maintain a productive learning environment.
- Collaborated with faculty and parents through the PTA to align curriculum, refine schedules, expand in-home flexibility, and launch a summer program.
Education
B.S. - Business Administration, Concentration in Non-Profit Management
Southern New Hampshire University
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eCornell
Skills
- Strategic Planning & Execution
- Workflow Optimization and Cross-Functional Collaboration
- Process Optimization & Inventory and Telephony Management
- Team Leadership, Coaching & Mentoring
- Championing Employee Engagement & Belonging
- Stakeholder Communication & Influence
- Root Cause Analysis & Resolution Implementation
- Credit Operations Management
Affiliations
- BOLD
- NEXTGEN
- WFN
- Access Ability
Timeline
Operations Manager, Credit Card Underwriting & Employee Experience
JPMorgan Chase
01.2021 - Current
Travel Agent
Travel By Jen
08.2014 - 04.2020
Executive Director
Test Skills Advantage Tutoring
10.2011 - 07.2015
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eCornell
B.S. - Business Administration, Concentration in Non-Profit Management
Southern New Hampshire University