Timothy (T.J.) Williams
Peoria,IL
Summary
Dynamic professional with a rich background at Rivian, blending technical expertise with exceptional creativity, evidenced by proficiency in Adobe Creative Suite and a knack for team collaboration. Excelled in roles from Technician to Graphic Designer, driving efficiency and innovation. Known for meticulous attention to detail and fostering high satisfaction.
Overview
19
19
years of professional experience
Work History
Technician, End of Line
Rivian
03.2024 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Team Member (General Assembly)
Rivian
12.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Graphic Designer
Defining Point Studio
05.2019 - 03.2021
- Developed creative design for t-shirts, print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
Internet Sales Manager
Davis Auto Group
04.2016 - 05.2019
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
Customer Service Representative (Lead Operator)
Hinduja Global Solutions
03.2012 - 06.2015
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Oil Change Technician
Speedlube
01.2006 - 03.2009
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
Education
Automotive Technology
Spoon River College
Canton, ILGraphic Design/Web Design
Spoon River College
Canton, ILSkills
- Proficient in Adobe Photoshop, Adobe Illustrator, and Adobe InDesign
- Product Knowledge
- Staff Training
- Attention to Detail
- Mechanically Inclined
- Components Assembly
- Computer skills
- Creativity and innovation
- Product knowledge
- Sales and marketing
- Team collaboration
Timeline
Technician, End of Line
Rivian
03.2024 - Current
Team Member (General Assembly)
Rivian
12.2022 - 03.2024
Graphic Designer
Defining Point Studio
05.2019 - 03.2021
Internet Sales Manager
Davis Auto Group
04.2016 - 05.2019
Customer Service Representative (Lead Operator)
Hinduja Global Solutions
03.2012 - 06.2015
Oil Change Technician
Speedlube
01.2006 - 03.2009
Automotive Technology
Spoon River College
Graphic Design/Web Design
Spoon River College
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