Jordan Dewey
Pittsburgh
Summary
Hospitality professional with extensive experience in fast paced environments, dedicated to delivering exceptional guest experiences that result in repeat visits. Dependable team player committed to upholding high standards of excellence in every aspect of the service industry.
Passionate about creating memorable moments for guests while contributing positively to my team and overall business success.
Overview
6
6
years of professional experience
Work History
Bartender
Club Controversy
Pittsburgh, PA
10.2025 - 04.2026
- Crafted and served cocktails, beers, and shots ensuring customer satisfaction and repeat guests.
- Maintained cleanliness and organization of bar area, following the health and safety regulations.
- Resolved customer complaints promptly, improving overall guest experience and remaining with a repeat guest.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accuracy when counting the drawer at the end of each shift.
- Educated customers on drink options, making personalized recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Primanti Bros
Pittsburgh, PA
04.2025 - 09.2025
- Delivered exceptional customer service in a fast pace environment.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with back of house staff to ensure timely orders and guests satisfaction.
- Trained new servers on menu details and techniques of the job.
- Worked with Aloha POS system to place orders, manage tabs, and distribute change.
- Ran food to guests in a timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Manged closing tasks.
- Ensured returning guests.
- Enhanced team efficiency a in high pressure setting.
Server
Twin Peaks, Robinson PA
Robinson, PA
01.2024 - 12.2024
- Handled the order-taking process focusing on timely services and promoted deals and add-ons to maximize guest experience while boosting store profits.
- Processed payments and closed out checks using Aloha POS.
- Managed large parties while ensuring satisfaction throughout.
- Quickly built relationships with guests guaranteeing returning guests.
- Pre-bused tables to allow guests more room to feel comfortable.
Server
Applebee's, Green Tree Pa
Green Tree, PA
06.2023 - 11.2023
- Handled the order-taking process focusing on timely services and promoted deals and add-ons to maximize guest experience while boosting store profits.
- Processed payments and closed out checks using Applebee’s POS.
- Delivered food to tables making sure of great quality and speedy service.
- Confirmed guest satisfaction by staying alert and ready for guests needs.
- Bussed and cleaned tables in the quick manner after guests' departure allowing a clean space for current guests.
- Tackled side work such as refilling needed items, rolling silverware, cleaning the establishment, and organizing items for the next shift to come.
Hostess
Primanti Bro’s, Mt. Lebanon
Mt. Lebanon
03.2023 - 06.2023
- Handled the order taking for to-go orders for guests walking in and guest’s calling in.
- Processed payments and closed checks using Aloha POS.
- Answered the phone for any guest needs or questions.
- Greeted guests as they entered ensuring they had a seat perfect for their party.
- Assisted in helping my teammates clean and reset tables.
Shift Manager
Five Guys, Robinson/Moon PA
Robinson/Moon, PA
01.2022 - 02.2023
- Assigned shift positions for employees where they shined the best.
- Organized prep lists and prepared what was needed according to the days expected sales.
- Answered phone calls to help with any orders needing placed and customer questions, concerns, or complaints.
- Distributed any refunds that may needed to happen.
- Maintained a clean environment for customers and fellow employees.
- Prepared food for customers' orders.
- Trained new employees to have the knowledge to excel.
- Counted the Brinks safe twice a day.
- Counted two cash drawers twice a day.
- Wrote shift reports detailing how the day the day went for higher management to read and analyze.
Receptionist/Piercer
Big Iron Tattoo, Pittsburgh PA
Pittsburgh, PA
08.2020 - 01.2022
- Answered and assessed phone calls to help current and potential new client needs.
- Added and modified time slots appointments for clients, fitting artists availability.
- Managed the social media pages assuring the best content was posted while also answering any questions or needs of anyone via social media direct messages.
- Photographed and edited content showing off the environment and artwork to be posted for viewers to see.
- Created a welcoming, stress-free environment for clients to come.
- Printed and created stencils for tattoo artist’s appointments.
- Maintained a clean and sanitary environment for clients and fellow employees.
- Prepared for any piercing appointment that had booked.
- Executed and perfected any piercing that was to be done.
Education
Associate of Science - Graphic Design
Pittsburgh Technical College
Oakdale, PA10-2021
Skills
- Exceptional customer service
- Great communication
- Diligent and focused
- Strong under pressure
- Outstanding at multitasking
- Excellent teamwork
- Proficient beer & spirits knowledge
- Proficient in Adobe Photoshop, Adobe Illustrator, Adobe InDesign
Timeline
Bartender
Club Controversy
10.2025 - 04.2026
Server
Primanti Bros
04.2025 - 09.2025
Server
Twin Peaks, Robinson PA
01.2024 - 12.2024
Server
Applebee's, Green Tree Pa
06.2023 - 11.2023
Hostess
Primanti Bro’s, Mt. Lebanon
03.2023 - 06.2023
Shift Manager
Five Guys, Robinson/Moon PA
01.2022 - 02.2023
Receptionist/Piercer
Big Iron Tattoo, Pittsburgh PA
08.2020 - 01.2022
Associate of Science - Graphic Design
Pittsburgh Technical College