Blair Bauer
Philadelphia ,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Currans Irish Inn & Tom's Pub. Proven ability to enhance guest experiences through effective communication and efficient service. Expertise in cash handling and beverage preparation, consistently delivering high-quality service in fast-paced environments while fostering loyal customer relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bartender
Thomas Vassalotti
Philadelphia, PA
12.2021 - Current
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Provided excellent customer service by engaging with patrons and addressing inquiries promptly.
- Handled cash transactions accurately, ensuring accountability during shifts.
- Trained new staff on bar procedures and beverage preparation techniques.
- Developed signature drinks.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Hostess
Jerry Curran
Philadelphia, PA
09.2016 - 03.2020
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Managed reservations using OpenTable, optimizing seating arrangements for efficiency.
- Collaborated with waitstaff to streamline service flow during peak hours.
- Assisted in training new host staff on customer service protocols and restaurant layout.
- Handled customer inquiries and resolved issues to enhance overall dining experience.
- Monitored dining room activity to maintain guest satisfaction and minimize wait times.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Implemented cleanliness standards in waiting areas, contributing to positive first impressions.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Server
Jerry Curran
Philadelphia, PA
09.2016 - 03.2020
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Processed orders accurately using point-of-sale systems, ensuring efficient transaction handling.
- Served during events, bands, and crowded weekends.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Guest relations management
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Guest seating
- Food sales and promotion
- Task prioritization
- Table setting
- Item promotion
- Table setting knowledge
- Ordering procedures
- Food station setup
- Menu presentation
- Daily specials memorization
- Food spoilage prevention
- Food safety
- Responsible beverage service
- Dining customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Handling difficult customers
Certification
Ramp certified
Serve Safe certified
Timeline
Bartender
Thomas Vassalotti
12.2021 - Current
Hostess
Jerry Curran
09.2016 - 03.2020
Server
Jerry Curran
09.2016 - 03.2020
High School Diploma -
Northeast High School