Autumn Jones
Summary
Proven to enhance customer satisfaction through exceptional service at Lake Front Restaurant, I bring a blend of strong multitasking abilities and a team player attitude. Skilled in cash handling and customer engagement, my background includes increasing loyalty and efficiently managing high-volume settings. Achievements include training peers and maintaining rigorous safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Broken Spoke Saloon
10.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server
Lake Front Restaurant
06.2024 - 09.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Lake Front Restaurant
06.2024 - 09.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Helped management plan and serve bar menu exceeding customer expectations.
Licensed Teachers Assistant
Oneonta City Schools
09.2022 - 06.2023
- Completed daily logs for management review.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Proofread and edited documents for accuracy and grammar.
Special Needs Respite Worker
Springbrook
07.2022 - 05.2023
- Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
- Maintained a safe and clean environment for clients, ensuring their comfort and security during respite care.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Supported clients in maintaining independence by encouraging self-care practices within their abilities.
- Assisted with daily living needs such as personal hygiene.
- Managed emergency situations calmly and efficiently while following established protocols to ensure client safety.
Cashier
Cargies Corner Delhi
06.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Sunoco Gas Station
11.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
SPCA Volunteer
SPCA
06.2019 - 10.2019
- Participated in ongoing training sessions to stay current on animal care best practices, ensuring the highest quality of care for shelter animals.
- Gathered useful feedback from adopters regarding their experiences improving future processes aiding retention efforts.
- Provided emotional support to animals through regular interaction, playtime, and companionship during their time at the shelter.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Education
High School Diploma -
Schenevus Central School
Schenevus, NY06-2021
No Degree - Cosmetology
BOCES
Milford, NY06-2021
Skills
- Strong multitasking
- Exceptional customer service
- Highly reliable
- Team player attitude
- Strong work ethic
- Cash handling
- Guest engagement
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Customer service
- Customer assistance
- Patience and empathy
- Work ethic and integrity
- Wheelchair transfers
- Activity planning
- Community inclusion
- Social skills development
- Behavior management
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Certified Teacher Assistant (CTA) - American Board for Certification of Teacher Excellence.
Languages
English
Full Professional
ASL
Limited Working
Timeline
Bartender
Broken Spoke Saloon
10.2024 - Current
Server
Lake Front Restaurant
06.2024 - 09.2024
Bartender
Lake Front Restaurant
06.2024 - 09.2024
Licensed Teachers Assistant
Oneonta City Schools
09.2022 - 06.2023
Special Needs Respite Worker
Springbrook
07.2022 - 05.2023
Cashier
Sunoco Gas Station
11.2021 - 12.2021
Cashier
Cargies Corner Delhi
06.2021 - 07.2022
SPCA Volunteer
SPCA
06.2019 - 10.2019
High School Diploma -
Schenevus Central School
No Degree - Cosmetology
BOCES
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