TIMOTHY WILLIS
Palos Park,Illinois
Summary
Experienced and motivated Security Specialist in multiple fields with the ability to adapt to new challenges and procedures to ensure team success. Proficient in security analysis, troubleshooting multiple forms of technology, and following computer technological procedures.
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tier 2 Help Desk Technician
All Information Services, Inc.
03.2025 - Current
- Diagnosed and resolved technical issues for end-users, ensuring minimal disruption to operations.
- Configured hardware and software installations, ensuring compliance with organizational standards and user requirements.
- Conducted Maintenance checks on server, firewall, web filter, email filter, VOIP, Active Directory, Municipal software environments.
- Trained junior technicians on best practices for problem-solving and customer service interactions.
- Collaborated with IT teams to identify recurring issues, driving strategic upgrades to enhance overall system performance.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Answered more than 340 phone calls and ensured creation of tickets and their resolution.
- Consitently complete over 30+ tickets in a week period which include, password resets, network troubleshooting, firewall and server optimization, printer deployment, VPN configuration and software troubleshooting.
Help Desk Analyst Tier 1
All Information Services, Inc.
08.2023 - 03.2025
- Provided technical support for hardware and software issues, ensuring timely resolution.
- Assisted users with troubleshooting network connectivity and performance problems.
- Documented support tickets in ticketing system for accurate tracking and reporting.
- Educated users on best practices for software usage and security protocols.
- Facilitated communication between IT department and non-technical staff, translating complex concepts into easily understandable terms.
- Identified potential threats by analyzing firewall logs and taking appropriate action to mitigate risks.
- Skilled at working independently and collaboratively in a team environment.
Maintenance
Costco Wholesale Corporation
10.2020 - 08.2023
- Operate, maintain, and conduct minor repairs of motorized equipment.
- Supervise and record the delivery and offloading of petroleum at customer filling stations.
- Troubleshoot, maintain, and repair petroleum dispensers to ensure customer satisfaction.
- Conducted regular inspections of premises to identify maintenance needs and ensure adherence to cleanliness standards.
Cleared American Guard Lead
Deco, Inc.
08.2018 - 10.2020
- Provided more than 5000 hours of perimeter and personnel access to the Department of State Embassy construction sites.
- Managed a team of 9 Security Specialists to ensure all Department of State, technical, security, and computer procedures were followed.
- Observed authorized and unauthorized workers during work hours to ensure embassy compound integrity.
Cleared American Guard
Coastal International Inc.
01.2017 - 08.2018
- Provided more than 4600 hours of perimeter and personnel access the Department of State Embassy construction sites.
- Maintained, repaired, and utilized observational, threat-detecting, and computer equipment to Department of State standards.
- Ensured current security procedures and regulations were compliant with customer and government standards.
Residence Manager
United States Marine Corps
12.2015 - 12.2016
- Troubleshooted and maintained residence routers, physical Ethernet ports, and computer hardware to ensure proper connectivity.
- Coordinated with multiple departments to ensure all structural, security, and technological systems were operational while documenting deficiencies and the steps taken to fix issues for future reference.
Event Coordinator
United States Marine Corps
12.2014 - 12.2015
- Worked with the embassy community members and local hotels to plan, organize, and host the 240th Marine Corps Ball with more than 100 staff members and $30,000 involved in total.
- Coordinated and planned 14 embassy community events to improve morale as well as embassy and local personnel relations and inclusion.
- Maintained and recorded all financial events totaling over $36,000 with 100% accountability.
- Organized, maintained, and operated troubleshooting steps on technical equipment including audio, visual, and network equipment for events.
Transportation and Culinary Coordinator
United States Marine Corps
12.2013 - 12.2014
- Ensured all detachment vehicles were maintained and at 100% reliability at all times.
- Managed and supervised 2 local drivers and 1 local culinary specialist while ensuring all department and local regulations were followed.
- Maintained a financial ledger with over $2,000 per month expenditure for all culinary expenses and payroll with 100% accuracy.
- Created, maintained, and updated trouble tickets regarding vehicle maintenance and trip tickets.
Logistics Embarkation Specialist
United States Marine Corps
04.2011 - 12.2013
- Personally received, stored, processed, and issued more than 45,000 consumable and repairable vehicle parts at a valuation of more than $72 million.
- Performed as a logistical item, packaging, and pallet inspector for movements between Marine Corps and United States Air Force units utilizing logistical computer programs.
- Deployed to Camp Leatherneck, Afghanistan in 2012 in support of Operation Enduring Freedom to ensure more than $500 million worth of equipment and machines redeployed back to the United States.
Education
Bachelor of Science - Cyber Security
Southern Illinois Univeristy
Carbondale05-2027
Associates Degree - A.A.S Computer & Information Technology
College of DuPage
Glen Ellyn, IL01.2022
High School Diploma -
Glenbard East
Lombard, IL06.2009
Skills
- Strategic problem resolution
- Collaborative team oversight
- Logistical planning expertise
- Proficient in Microsoft Office applications
- Customer support expertise
- Hardware deployment expertise
- Technical hardware diagnostics
- Skilled in Mac and Microsoft 365 integration
Certification
- CompTIA- A+
- CompTIA- Cloud Essentials+
- TestOut - Certified Server Pro 2016: Install and Storage
- TestOut - Certified Security Pro
Timeline
Tier 2 Help Desk Technician
All Information Services, Inc.
03.2025 - Current
Help Desk Analyst Tier 1
All Information Services, Inc.
08.2023 - 03.2025
Maintenance
Costco Wholesale Corporation
10.2020 - 08.2023
Cleared American Guard Lead
Deco, Inc.
08.2018 - 10.2020
Cleared American Guard
Coastal International Inc.
01.2017 - 08.2018
Residence Manager
United States Marine Corps
12.2015 - 12.2016
Event Coordinator
United States Marine Corps
12.2014 - 12.2015
Transportation and Culinary Coordinator
United States Marine Corps
12.2013 - 12.2014
Logistics Embarkation Specialist
United States Marine Corps
04.2011 - 12.2013
Bachelor of Science - Cyber Security
Southern Illinois Univeristy
Associates Degree - A.A.S Computer & Information Technology
College of DuPage
High School Diploma -
Glenbard East