Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nikolette Hurley

Palos Park,Illinois

Summary

Hardworking hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Enthusiastic Coach highly effective at imparting successful strategies for sports, education, team collaboration and personal achievement. Patient individual willing to work with athletes of all skill levels.

Overview

2
2
years of professional experience

Work History

Hostess

Millers Ale House Bar and Grill
Orland Park, IL
04.2023 - 08.2023
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Directed patrons to lounges and waiting areas.
  • Spoke with patrons to drive satisfaction with food and service.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Assisted servers in seating guests by escorting them to their tables.
  • Resolved conflicts between customers when necessary.
  • Ensured compliance with health and safety regulations at all times.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered telephone to provide dining information and take reservations.

Junior Cheerleading Coach

Orland Park Pioneers
Orland Park, IL
08.2021 - 02.2022
  • Helped to instruct 4th-5th grader along side of head coaches

  • Supervised volunteers assisting with team activities.
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Created innovative routines that showcased each athlete's strengths.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.

Education

Some College (No Degree) - Journalism

University of Kentucky
Lexington, KY

Skills

  • Complaint Handling
  • Customer Service
  • Effective Multitasking
  • Phone Etiquette
  • Positive and Professional
  • Collaboration
  • Motivational Techniques
  • Program Leadership
  • Effective Communication
  • Group Leadership

Affiliations

  • Team Captain of Varsity high school cheerleading team

Timeline

Hostess

Millers Ale House Bar and Grill
04.2023 - 08.2023

Junior Cheerleading Coach

Orland Park Pioneers
08.2021 - 02.2022

Some College (No Degree) - Journalism

University of Kentucky

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Nikolette Hurley