Timothy Woods
Ocala,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Technician
Acara Solutions
03.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ServiceNow to manage and process support and actions for the customer. Roughly 50 tickets a week.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Supported a facility of 1,600 employees on-site at a leading Department of Defense Facility.
Grocery Clerk
Publix
01.2022 - 03.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Retrieved items for customers and verified prices.
Floor Manager
Epic Theatres
11.2020 - 01.2022
- Managed team of 50 employees to maintain smooth-running operations of shop floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw supply restocking, area cleaning, and product organization.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT09.2024
Skills
- Data Recovery
- Customer Service
- Service Support
- Hardware Diagnostics
- Network Diagnostics
- Technical Support
- Software Diagnosis
- User Support
- Software Installation
- Desktop Support
Certification
Comptia A+
AWS Cloud Practitioner
Timeline
Tier 2 Technical Support Technician
Acara Solutions
03.2023 - Current
Grocery Clerk
Publix
01.2022 - 03.2023
Floor Manager
Epic Theatres
11.2020 - 01.2022
Bachelor of Science - Software Engineering
Western Governors University
Comptia A+
AWS Cloud Practitioner
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