Timothy Young
Costa Mesa,Ca
Summary
Experienced sales professional with a proven track record of over 10 years in high level customer service roles. Consistently ranked as a top producer, demonstrating exceptional sales performance. Known for loyalty and a stellar job history, showcasing dedication and commitment to employers. Specializes in remote positions, adept at self-motivation and organization, consistently exceeding targets and expectations.
Overview
6
6
years of professional experience
Work History
Licensed Mortgage Loan Originator
Mutual of Omaha
11.2021 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Explained very technical financial information to applicants in easy to understand language.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Managed a pipeline of 30+ Loan applicationms at any given time.
Senior Customer Service Representative
Mutual Of Omaha
12.2020 - 11.2021
- Explain products or services and prices, and answer questions from customers.
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
- Transferred 10-20 Pre qualified leads to licensed mortgage professionals with outbound calls and inbound calls as well
- Was responsible for obtaining over 1,000 prequalified leads from
General Manager
Pieology Pizzeria
02.2018 - 12.2020
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Bachelor of Science - Political Science Political Science
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH04.2024
Associate of Applied Science - Arts
RIVERSIDE COMMUNITY COLLEGE
Riverside, CA05.2017
Skills
- NMLS SAFE License #2369429
- Licensed California Real Estate Agent
Additional Information
Frank Kalil, CEO , Blindside75 LLC (951) 515-4742 - Frank@blindside75.com - Pieology Franchise Owner
Fred Perez, Assistant Operational Partner, PF Chang's Chinese Bistro (951) 570-8112 - fperez185@yahoo.com - Former Manager ,
Frank Frayer Sales Team Manager , Mutual Of Omaha Mortgage (805) 910-9499 ffrayer@mutualmortgage.com- Current Manager
Timeline
Licensed Mortgage Loan Originator
Mutual of Omaha
11.2021 - Current
Senior Customer Service Representative
Mutual Of Omaha
12.2020 - 11.2021
General Manager
Pieology Pizzeria
02.2018 - 12.2020
Bachelor of Science - Political Science Political Science
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Associate of Applied Science - Arts
RIVERSIDE COMMUNITY COLLEGE
Similar Profiles
Shadrea SistrunkShadrea Sistrunk
Senior Customer Service Analyst at Mutual Of OmahaSenior Customer Service Analyst at Mutual Of Omaha
DENNIS LEES JRDENNIS LEES JR
Producing Sales Manager at Mutual Of Omaha Mortgage, IncProducing Sales Manager at Mutual Of Omaha Mortgage, Inc
Susan RoeckerSusan Roecker
Supervisor at Mutual Of OmahaSupervisor at Mutual Of Omaha
DIANE FRIEDMANDIANE FRIEDMAN
Reverse Mortgage Loan Officer at Mutual Of OmahaReverse Mortgage Loan Officer at Mutual Of Omaha
Monica RamirezMonica Ramirez
Accounts Payable Administrative Assistant at Automobile Club of Southern CaliforniaAccounts Payable Administrative Assistant at Automobile Club of Southern California