David Sire
Customer Service Specialist
Huntington Beach,United States
Summary
Thrives under pressure - Avid learner - Strives to improve
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Licensed Mortgage Loan Originator
Zero Point Mortgage Services
Buckley, WA
01.2022 - Current
- Structured files to fit within complex guidelines and preemptively solved problems
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Educated buyers prior to file submission and broke down complicated concepts
- Reading guidelines and overlays for fun, a useful and peculiar habit.
Licensed Mortgage Loan Originator
NEXA Mortgage, LLC
Chandler, United States
08.2021 - 01.2022
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- An initial period for learning and rapid growth.
Operations Manager
Swipe Up Inc.
Fountain Valley, United States
03.2018 - 01.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated computerized embroidery machine to complete work to order specification.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Real Estate Agent
Sea Cliff Realty
Huntington Beach, United States
09.2014 - 03.2018
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Customer Care Agent
New American Funding
Irvine, United States
03.2014 - 08.2014
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Business Economics
Irvine Valley College
Irvine, CA 05.2001 -
High School Diploma -
Edison High School
Huntington Beach, CA 08.2009 - 07.2013
Skills
Digital MarketingCustomer ServiceRelationship Management (CRM)
Payment collection
Account management
Purchase Loan expert
NMLS Licensed 1173421
DRE Licensed 01965615
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Failing To Prepare Is Preparing To Fail
Benjamin Franklin
Timeline
Licensed Mortgage Loan Originator
Zero Point Mortgage Services
01.2022 - Current
Licensed Mortgage Loan Originator
NEXA Mortgage, LLC
08.2021 - 01.2022
Operations Manager
Swipe Up Inc.
03.2018 - 01.2022
Real Estate Agent
Sea Cliff Realty
09.2014 - 03.2018
Customer Care Agent
New American Funding
03.2014 - 08.2014
High School Diploma -
Edison High School
08.2009 - 07.2013
No Degree - Business Economics
Irvine Valley College
05.2001 -