Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Young

Beltsville

Summary

Experienced professional with a background in technology support and a strong aptitude for troubleshooting. Possesses comprehensive knowledge in end-user support for a wide array of IT devices and systems. Proven track record of effectively setting up and deploying computers. Skilled in learning management systems, student information systems, and Google Suite. Demonstrates excellent communication and teamwork abilities, with a commitment to achieving organizational objectives.

Overview

Work History

Dining Associate

Riderwood Village
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Assisted in menu development to ensure variety and appeal, driving repeat business.
  • Maintained a clean and inviting dining area, ensuring a positive guest experience.
  • Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.

Cashier/ Grocery Stocker

Shoppers Food
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

City Carrier Assistant

USPS, United States Postal Service
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.

Package Handler

FedEx:Ground
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

DHL Delivery Driver

DHL Express ServicePoint
11.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Information Technology

Brightwood College - Beltsville
Beltsville, MD
01.2018

High School Diploma -

High Point High School
Beltsville, MD
04.2016

Skills

  • End-user support for various IT equipment (MacBooks, PCs, Chromebooks, iPads, printers, phones, projectors, cabling, WiFi)
  • Configuration and troubleshooting of computer hardware and operating systems (MacOS, Windows, Chrome OS, iOS)
  • Proficient in Google Suite apps (Gmail, Drive, Calendar, Meet, etc)
  • Familiarity with Student Information Systems and Learning Management Systems
  • Basic knowledge of Active Directory and Microsoft Windows Server administration
  • Reliability and punctuality
  • Sanitation Practices

    • Custodial Assistant

  • Executed a full range of cleaning duties in assigned areas, ensuring high standards of cleanliness and maintenance
  • Operated heavy powered equipment and performed minor equipment maintenance
  • Performed various tasks in maintenance operations, including sweeping, mopping, dusting, and cleaning various surfaces
  • Cleaned elevators, public restrooms, committee rooms, stairwells, hallways, and office suites
  • Conducted cleaning operations of portraits and paintings, including the removal of protective coatings
  • Collected, sorted, and moved large quantities of recyclable materials
  • Handled furniture moves, set-up, and support for office moves and special events
  • Served as a team/work leader, articulating assignments, communicating project details, and performing limited human resource management functions

Timeline

DHL Delivery Driver

DHL Express ServicePoint
11.2023 - Current

Dining Associate

Riderwood Village

Cashier/ Grocery Stocker

Shoppers Food

City Carrier Assistant

USPS, United States Postal Service

Package Handler

FedEx:Ground

Information Technology

Brightwood College - Beltsville

High School Diploma -

High Point High School

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Timothy Young