Timothy Aaron Shytle
Gastonia,NC
Summary
As an Eagle Scout with almost 20 years of experience in Quality Control in the Cable Industry, my focus has always been on delivering exceptional customer experiences, ensuring top-notch quality, maximizing efficiency, maintaining punctuality, and upholding reliability. My ultimate goal is to advance my career with a reputable company that provides opportunities for professional and personal growth.
Overview
25
25
years of professional experience
Work History
Technical Quality Assurance
Spectrum Communications
05.2006 - Current
- Work directly with management and customers proactively addressing and resolving repeat and high level issues, ensuring timely resolution and minimizing negative impact on product reputation.
- Spearheaded efforts to establish a quality-centric culture within the organization, promoting the importance of robust QA processes in delivering superior products.
- Use online tools such as Scope, Magellan, Unified, Lighthouse, and ACRM to research, identify, and resolve ongoing and potential issues with customer services both commercial and residential.
- Collaborate with management and training teams to develop and implement QA processes.
Account Manager, Inside Sales
Graybar Electric Co Inc
08.2004 - 04.2006
- Managed two of the districts most lucrative accounts which are Walmart and Lowe's by working with purchasing agents, warehouse fulfillment, and logistics.
- Worked directly with management to meet sales goals and customer needs
Repair Operator
Lucent Technologies Inc
01.2000 - 07.2004
- Troubleshoot and repair telephony circuitry by way of soldering by hand.
- Pick, pack, and ship customer work orders using forklifts in the warehouse.
Education
Associate of Science - Electronics Engineering Technologies
Gaston College
Dallas, NC08.2024
Associate of Arts - General Education
Gaston College
Dallas, NC05.2022
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
Charlotte, NC05.2005
Skills
- Troubleshooting
- Problem-Solving
- Excellent Communication
- Relationship Building
- Quality Control
Accomplishments
- Eagle Scout
- Worship Leader at Christ United Methodist Church for 6 years
Timeline
Technical Quality Assurance
Spectrum Communications
05.2006 - Current
Account Manager, Inside Sales
Graybar Electric Co Inc
08.2004 - 04.2006
Repair Operator
Lucent Technologies Inc
01.2000 - 07.2004
Associate of Science - Electronics Engineering Technologies
Gaston College
Associate of Arts - General Education
Gaston College
Bachelor of Arts - Psychology
University of North Carolina At Charlotte
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