Timothy J. Haggard
Springboro,OH
Summary
People-oriented and results driven professional who is able to build meaningful, long term relationships with customers while speaking over the phone and emails. With 10 years of Customer Service and Inside Sales experience, I am looking for an opportunity to boost Customer satisfaction and champion the goals of my team, along with long term growth.
Overview
17
17
years of professional experience
Work History
Account Specialist ll
Billerud NA LLC (Formerly Verso Paper LLC)
09.2021 - Current
- Develop strong relationships with customers, connecting with key business executives and answer client queries and identify new business opportunities among existing customers.
Sr Inside Sales Support/ Purchasing
Voelker Controls Company
01.2018 - 09.2021
- Supplies technical and administrative information and price quotes to customers, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested.
Inside Sales Representative
Becker Electric Supply
01.2016 - 01.2018
- Specializing in prospecting, cold calling, customer service, and upselling techniques
- Adept at building rapport with sales prospects, and anticipation customer needs.
Military Intelligence Analyst
U.S. Army National Guard
01.2008 - 01.2017
- Assemble and prepare threat assessment reports, maps, charts, and target materials using geospatial databases, imagery, and other intelligence products Prepare and present intelligence displays, reports, and briefings including all-source intelligence, situation estimates, and order-of-battle studies.
Outside Sales Representative
Fastenal
09.2015 - 12.2016
- Reach out to customers through in-person interactions to generate sales, along with meeting with prospective clients as well as existing clients to present sales proposals, negotiate deals and maintain fruitful customer relationships.
Defense Travel Official
United States Army National
03.2014 - 09.2015
- In charge of approving and adjusting Defense Travel budget to accommodate Soldiers traveling to and from training events and Military Schools
- While in this position I was tasked with keeping training events budgets that ranged from $300 to $10,000 to appropriate Lines of Accounting and making sure that money was not being spent on the wrong things
- With this job I oversaw making sure that through Citi Financial, funds were not misused.
Customer Service Manager
Walmart
03.2011 - 02.2014
- Improve customer service experience, create engaged customers and facilitate organic growth
- Taking ownership of customers issues and following problems through to resolution
- Setting a clear mission and deploying strategies focused towards that mission.
Education
High School Degree -
Springboro High School
32 credit hours in the studies of Intelligence Analyst and Operation Security -
Cochise College
Skills
- Leadership
- Customer service
- Outside Sales
- Inside Sales
- Account management
- Customer Success
- Product Management
- Seconds and Brokerage sales
- Time Management
- Team Building
- Sales Operations
- SAP
- Salesforcecom
References
Available upon request
Timeline
Account Specialist ll
Billerud NA LLC (Formerly Verso Paper LLC)
09.2021 - Current
Sr Inside Sales Support/ Purchasing
Voelker Controls Company
01.2018 - 09.2021
Inside Sales Representative
Becker Electric Supply
01.2016 - 01.2018
Outside Sales Representative
Fastenal
09.2015 - 12.2016
Defense Travel Official
United States Army National
03.2014 - 09.2015
Customer Service Manager
Walmart
03.2011 - 02.2014
Military Intelligence Analyst
U.S. Army National Guard
01.2008 - 01.2017
High School Degree -
Springboro High School
32 credit hours in the studies of Intelligence Analyst and Operation Security -
Cochise College