Timothy Jacox
Audiovisual Engineer
Statesboro,United States
Summary
Dynamic IT Support AV Manager with a proven track record of enhancing customer satisfaction through innovative audiovisual solutions. Skilled in project management and problem-solving, I successfully modernized AV offerings and optimized system performance, fostering collaboration and training staff to elevate service quality and efficiency.
Experienced with managing audio-visual operations and leading technical teams. Utilizes project management skills to ensure seamless execution of AV projects. Track record of delivering innovative AV solutions and maintaining high standards of performance.
Focused Audiovisual Technician with over 20 years of experience. Offering excellent organizational skills in audiovisual technology, set up and operation.
Overview
17
17
years of professional experience
3
3
Certificates
9
9
years of post-secondary education
Work History
IT Support Manager - AV
Georgia Southern University
Statesboro, Georgia
08.2019 - 03.2026
- Enhanced customer satisfaction by implementing innovative audiovisual solutions for events and presentations.
- Managed inventory of AV equipment across 400+ classroom, conference, and event spaces ensuring availability and proper functioning for all events.
- Trained staff members on the use of cutting-edge AV technologies, promoting professional growth, skill development, and cross-functional task improvements..
- Spearheaded technology upgrades that modernized the university's suite of available audiovisual offerings for clients changing needs.
- Provided exceptional customer service through timely communication and proactive problem-solving efforts.
- Optimized AV system performance by conducting regular maintenance and troubleshooting tasks.
- Ensured compliance with industry safety standards while installing, maintaining, or dismantling AV equipment at various venues.
- Collaborated with cross-functional teams to successfully execute large-scale projects on time and within budget.
- Conducted site visits to assess venue requirements, ensuring optimal AV system design and installation.
- Developed custom audiovisual setups for various clients, resulting in successful events and positive feedback.
- Improved team efficiency by developing standardized operating procedures for common tasks related to AV management.
- Managed audio-visual setup team and use of construction equipment, scaffolding, lifts, hoists and pulleys.
- Established and met company performance and work standards and directed team in quality installation techniques.
- Acted as point-of-contact between audio-visual crew and project management team.
- Arranged on-the-job training for mechanical installation and cable pulling and complete audio-visual operations.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Researched and presented various AV options to presenters and site managers.
Project Manager
Intertech, Inc
Statesboro, Georgia
10.2018 - 07.2019
- Coordinated project phases through strategic planning and design.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Outlined strategies and resources essential for accomplishing project goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management .
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Classroom Technology Manager
Tidewater Community College
Norfolk, VA
05.2009 - 06.2018
- Coordinated with key stakeholders to ensure seamless execution of AV-related tasks..
- Assisted in preparation by providing accurate cost estimates for audiovisual components of events or conferences.
- Optimized AV system performance by conducting regular maintenance and troubleshooting tasks.
- Established strong vendor relationships to secure competitive pricing on high-quality AV products and services.
- Provided exceptional customer service through timely communication and proactive problem-solving efforts across 5 campuses, and several satellite locations including two located at naval bases
- Improved team efficiency by developing standardized operating procedures for common tasks related to AV management.
- Supported event planning teams with tailored audiovisual recommendations, ensuring seamless integration and execution.
- Collaborated with cross-functional teams to successfully execute large-scale projects on time and within budget including the Joint Use Library in Virginia Beach, 4 student centers, and 1 large academic building..
- Trained staff members on the use of cutting-edge AV technologies, promoting professional growth and skill development.
- Spearheaded technology upgrades that modernized the company''s suite of available audiovisual offerings for clients'' changing needs.
- Conducted site visits to assess requirements and onsite conditions, ensuring optimal AV system design and installation.
- Developed custom audiovisual setups for various clients, resulting in successful installations and positive feedback.
Education
BBA - Business Management, Minor in Analytics
01.2023 - Current
Associate of Science - Computer Engineering
01.2001 - 05.2006
Skills
Verbal communication
Control systems
Digital signage
System design
Teamwork and collaboration
Adaptability and flexibility
System installation
Project management
Professionalism
Problem-solving abilities
Audiovisual expertise
Scheduling coordination
Certification
Avixa CTS
Timeline
Georgia Southern University - BBA, Business Management, Minor in Analytics
01.2023 - Current
IT Support Manager - AV - Georgia Southern University
08.2019 - 03.2026
Project Manager - Intertech, Inc
10.2018 - 07.2019
Classroom Technology Manager - Tidewater Community College
05.2009 - 06.2018
Tidewater Community College - Associate of Science, Computer Engineering
01.2001 - 05.2006