Timothy Petty

• Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
• Managed staff performance through regular training and development initiatives.
• Implemented cost-control measures, reducing operational expenses while maintaining service quality.
• Collaborated with vendors to optimize supply chain processes and inventory management systems.
• Analyzed guest feedback to identify improvement areas and enhance service offerings.
• Led cross-departmental meetings to ensure alignment on operational goals and priorities.
• Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
• Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
• Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
• Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
• Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
• Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
• Increased customer service ratings through personable service.
• Developed and implemented training programs to enhance staff performance and customer satisfaction.

• Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
• Supervised daily operations, coordinating tasks among team members to optimize workflow and productivity.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Greeted customers at counter to fulfill requests and answer questions.

Supervisor- Debrah Ammar
(304)-952-1878