Timothy Westbrook McGuire
Hubbard,OR
Summary
Highly focused on customer service and have 90+% customer satisfaction rating with customers who took surveys. Great soft skills and de-escalation of upset customers. Good attendance, punctual and aided in training of new people
Overview
5
5
years of professional experience
Work History
Parts Delivery Driver
Parts Authority
Hubbard, OR
05.2024 - Current
- Delivered parts to customers in a timely manner.
- Loaded and unloaded parts from delivery truck.
- Communicated with customers regarding orders, returns, and exchanges.
Bank Remediation Support
Randstad
Tigard, OR
12.2023 - 04.2024
- Answered incoming calls from customers to provide assistance with account issues or inquiries.
- Assisted branch personnel with operational tasks such as filing paperwork, ordering supplies.
- Ensured compliance with relevant federal regulations such as Bank Secrecy Act.
Customer Service Representative Level III
Consumer Cellular
Tigard, OR
05.2021 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Technical Advisor
Apple
Tigard, OR
04.2019 - 02.2021
- Provided technical advice and guidance to clients on complex IT systems.
- Resolved customer service inquiries related to network connectivity issues.
- Monitored system performance to ensure optimal uptime and reliability.
Skills
- Payment handling
- Payment Collection
- Punctuality
- Warehouse Operations
- Customer Service
- Excellent customer service
Affiliations
- Hobbies include learning new languages and refinishing furniture
References
References available upon request.
Timeline
Parts Delivery Driver
Parts Authority
05.2024 - Current
Bank Remediation Support
Randstad
12.2023 - 04.2024
Customer Service Representative Level III
Consumer Cellular
05.2021 - 09.2023
Technical Advisor
Apple
04.2019 - 02.2021
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