TIMOTHY WILLIAM COLEMAN
Staten Island,NY
Summary
Accomplished Salesperson well-versed in increasing profitability using sound sales techniques, with 12+years sales and customer representative experience.
Overview
14
14
years of professional experience
Work History
Sales Representative
AT&T
Staten Island, NY
10.2016 - Current
- Assisted customers during selection process and helped choose the perfect plan and products to meet individual needs
- Cross-sold additional products and services to purchasing customers
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Identified and approached potential customers by generating business leads, setting appointments and conducting site visits
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
Greeter/Phone Tec
Verizon Experience Store
Fairfax, VA
10.2013 - 04.2014
- Greeted customers as soon as they walked in the door
- Received payment by cash, check, or credit cards with I Pad tablet
- Phone activations, Upgrades, and phone diagnostics
- Used the electronic inventory tracking to scan stock and reconcile inventory Maintained optimal stock levels to ensure timely availability of products Taught free workshop classes
Sales
T-Mobile
Staten Island, NY
09.2009 - 02.2011
- Keep abreast of the rapidly evolving T-Mobile technology
- Maximize customer experience by "solving the whole problem" (as opposed to pushing products)
- Develop positive customer relationships
- Phone activations, Upgrades, and phone diagnostics Up sell and suggestive sell products and accessories to customers Efficiently and accurately processed customer check-out including cash, check and credit card transitions
Sales Associate
Footlocker
, NY
07.2007 - 06.2010
- Greeted customers and ascertained what each customer wants or needs Maintained knowledge of current sales and promotions
- Computed sales prices, total purchases and received and processed cash or credit payment
- Described merchandise and explained use, operation, and card of merchandise to customers
- Monitored store activities and maintained inventory level Ticketed, arranged and displayed merchandise to promote sales Handled responsibilities of receiving incoming inventory items and organizing them according to size.
Management Assistant
Radioshack
Staten Island, NY
01.2007 - 02.2010
- Determined efficient work schedules for team.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives. Achieved sales goals and business objectives by motivating staff and promoting.
Education
Associates degree - Liberal Arts
Kingsborough Community College/CUNY
Staten Island, NY2013
Business law Philosophy Sociology Economics Career Communications Illustration -
Skills
Invitory, Excel, MS Office, Power point, Microsoft Word
Timeline
Sales Representative
AT&T
10.2016 - Current
Greeter/Phone Tec
Verizon Experience Store
10.2013 - 04.2014
Sales
T-Mobile
09.2009 - 02.2011
Sales Associate
Footlocker
07.2007 - 06.2010
Management Assistant
Radioshack
01.2007 - 02.2010
Associates degree - Liberal Arts
Kingsborough Community College/CUNY
Business law Philosophy Sociology Economics Career Communications Illustration -
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